If you are not completely happy please let me know within 14 days of receiving your package to discuss exchange / returns / refunds.

Items to be returned in original unused condition and packaging. The Buyer is responsible for all return shipping costs unless the return is the result of shipping damage or a mistake on my side.

Refunds on custom orders will be assessed on a case-by-case basis.

Payment can be made via PayPal or Etsy's Direct Checkout.

★★Please review ALL shipping policies before placing orders! Orders ship from Brisbane, Australia to the shipping address listed on ETSY when you place the order. ★★

AUSTRALIAN DOMESTIC ORDERS:
★ Most AUS orders ship from Brisbane within 3 BUSINESS DAYS (Mon-Fri) after the purchase. Delivery averages 2-6 business days to AUS destinations. Express Post available on request. KirraKai cannot guarantee exact delivery dates. Any AusPost mail delays are out of my control. Custom orders will not be refunded if they do not arrive when you need them, please reach out to me for the option of Express Post to give the best chance for AusPost to deliver on time.

INTERNATIONAL ORDERS:
★ International orders are sent AusPost Airmail Post. Order processing averages 3 BUSINESS DAYS (Mon-Fri). Delivery average 7-14 business day to arrive. Any VAT & customs fees are paid by the buyer. KirraKai is not responsible for delays due to customs. International orders do not come with tracking information in order to save substantially on shipping costs, should you wish to have your order shipped with tracking please choose to upgrade your shipping at checkout. For the fastest delivery options - message me for a quote on International Express or Courier International shipping (starts at AU$43 for small parcel https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ ). KirraKai cannot guarantee exact delivery dates. Any mail delays are out of our control. Custom orders will not be refunded if they do not arrive when you need them.

★ I only ship with Australia Post, so I can only give estimated delivery times. Orders are shipped Monday-Friday, my local post office is not open on weekends.

★ You will get an email when your order ships. Please note - if tracking is provided it may not be available immediately for your package. If you don't see tracking information right away, please check back later after the carrier has had a chance to process the package.

★ Occasionally items get lost in the mail. If this happens, and AusPost isn't able to find the package, I can reship once the estimated time frame has passed. Sometimes mail can just be delayed. If a package is delivered but stolen, customers must contact their local post office or police and file a stolen mail claim.

★ Please make sure the shipping address is correct when you place your order.

★ I can ship to a gift recipient if you list that address when the order is placed. I do not include invoices with any orders. I can also include a handwritten gift note upon request.

My products are made by hand in sunny Queensland Australia in a smoke-free solar-powered studio.

Please contact me with any questions you may have or for custom orders using the Etsy convo/ contact link.

Felt Balls/Hearts/Stars - Each Felt Ball has been made by hand in Nepal from 100% pure wool, free of chemicals and are dyed with non-toxic dyes. Please note that the size and color may vary a small degree but adds to their unique individuality that distinguishes handmade items.

I, Lana Risi, am the data controller of your personal information as it relates to my shop. When you place an order, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your user name and email address. The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are :- With Etsy to comply with my obligations. With delivery companies to fulfil your order. To comply with legal or tax obligations. I will retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for 6 years. After this time I will delete your data from my records. You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data. If you have any concerns about your personal data, please contact support@Etsy. In addition to my own privacy policy, if you pay with PayPal, your data will be protected by PayPal's privacy policy. If you pay directly by card on Etsy, your personal data is protected by Etsy's privacy policy.

My contact details are below:

Lana Risi
P O Box 478
Oxenford QLD 4210
Australia
hello [!at] kirrakai.com