KirraKai

Cat Caves & Toys, Custom Felt Garlands & Eco Homewares

Brisbane, Australia On Etsy since 2013

3,725 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

KirraKai

Cat Caves & Toys, Custom Felt Garlands & Eco Homewares

Brisbane, Australia | 3,725 Sales

5 out of 5 stars

Shop owner

Contact

Announcement    COVID19 Shipping updates - Due to the International postal system being understandably slow at the moment with so few flights between countries, I have temporarily made shipping available only to Australian, New Zealand, Uk and USA customers. As soon as the delivery times start to come back towards a more normal level I will reopen again to all my wonderful International customers.

If you have ordered and your parcel has not yet arrived - please send me a convo/message through the 'contact' button under the shop owner icon so I can follow up on the parcel's progress.

Take care and stay safe.

************************

Welcome to KirraKai - a little slice of woolly handmade goodness.
↓
To keep up to date with new products, giveaways and discount codes -
Join the Newsletter http://eepurl.com/dCutjn
and follow:
* Instagram - @KirraKai
* Facebook https://www.facebook.com/KirraKai.com.au

Announcement

Last updated on Aug 18, 2020

COVID19 Shipping updates - Due to the International postal system being understandably slow at the moment with so few flights between countries, I have temporarily made shipping available only to Australian, New Zealand, Uk and USA customers. As soon as the delivery times start to come back towards a more normal level I will reopen again to all my wonderful International customers.

If you have ordered and your parcel has not yet arrived - please send me a convo/message through the 'contact' button under the shop owner icon so I can follow up on the parcel's progress.

Take care and stay safe.

************************

Welcome to KirraKai - a little slice of woolly handmade goodness.
↓
To keep up to date with new products, giveaways and discount codes -
Join the Newsletter http://eepurl.com/dCutjn
and follow:
* Instagram - @KirraKai
* Facebook https://www.facebook.com/KirraKai.com.au

Items

Request Custom Order
Contact shop owner
3725 Sales
2870 Admirers
 

Featured items

  • Full Rainbow Felted Heart Garland, Nursery Bunting, Kids Room Decor, Heart Banner Photo Prop, Gender Neutral Nursery Decor, Rainbow Party

    Sale Price $18.72 Original Price $20.80 (10% off)

  • Grey Felted Wool Cat Cave | Grey Cat Bed | Felt Pet Bed | Wool Cat Pod | Cosy Cat Cocoon | Cat Den | Cat House | Kitty Cave

    Sale Price $76.05 Original Price $84.50 (10% off)

  • Grey Felted Cat Toy Pack - Natural Wool Mouse Spiral 3cm 4cm Wool Felt Balls - Gift for Catlovers - Pet Stocking Stuffer - Cat Kicker Toy

    Sale Price $18.72 Original Price $20.80 (10% off)

  • Natural Wool Cat Toys - 5x 3cm Wool Felt Ball - Mix of Natural Grey, Brown and Cream Felted Balls - Cat lover Gift - Pet Stocking Stuffer

    Sale Price $8.64 Original Price $9.60 (10% off)

    • All Items

    KirraKai

    Contact shop owner

    KirraKai

    Reviews

    Average item review
    5 out of 5 stars
    (792)
    See reviews that mention:
    quality 121 shipping 145 customer service 72

    About KirraKai

    Sales 3,725
    On Etsy since 2013
    • Our Gender Neutral Garland brings happy fun colour to any room or occassion
    • Colours inspired by the local coastal areas of South East Queensland
    • Rainbow love <3
    • Each garland is carefully wrapped in Tissue and decorated with a matching felted Heart or Star

    A love of colour...

    KirraKai creates beautiful items by hand for your family and friends. I come from a creative family and have inherited a love of crafts, sewing and growing yummy produce in my gardens. Sharing the fruits of my labour with friends and family brings me great joy and I would like to share them with you too.

    I love what I do and this passion is reflected in the care and attention to the quality of my products. Each piece is a result of endless hours experimenting and refining to create a unique and colourful decoration that will brighten up your day.

    Why do I use wool felt? I just love wool felt for its natural warmth and texture, the versatility and perfect imperfections!

    Inspiration is drawn from my surroundings in Australia and her beautiful bold colours - the noisy Rainbow Lorikeets in the garden, the sandy beaches with sunburnt swimmers and the vibrant colours of the sun setting over the mountain.

    Most items in my shop can be adapted to match your colour theme. Creating a custom item is fun and exciting and I love seeing the outcome of your ideas!

    Join my Newsletter http://eepurl.com/dCutjn
    and follow:
    * Instagram - @KirraKai
    * Facebook https://www.facebook.com/KirraKai.com.au

    Shop members

    • Lana

      Owner, Creator, Marketer

    Shop policies

    Last updated on November 12, 2020

    Accepted payment methods

    Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
    Accepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    I gladly accept returns, exchanges, and cancellations
    Contact me within: 14 days of delivery
    Ship items back within: 21 days of delivery
    Request a cancellation within: 1 hour of purchase
    The following items can't be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
    • Custom or personalized orders
    • Perishable products (like food or flowers)
    • Digital downloads
    • Intimate items (for health/hygiene reasons)
    • Items on sale
    Questions about your order?
    Please if you have any problems with your order.
    Returns and exchange details
    If you are not completely happy please let me know within 14 days of receiving your package to discuss exchange / returns / refunds.

    Items to be returned in original unused condition and packaging. The Buyer is responsible for all return shipping costs unless the return is the result of shipping damage or a mistake on my side.

    Refunds on custom orders will be assessed on a case-by-case basis.
    Payment
    Payment can be made via PayPal or Etsy's Direct Checkout.
    Shipping
    ★★Please review ALL shipping policies before placing orders! Orders ship from Brisbane, Australia to the shipping address listed on ETSY when you place the order. ★★

    AUSTRALIAN DOMESTIC ORDERS:
    ★ Most AUS orders ship from Brisbane within 3 BUSINESS DAYS (Mon-Fri) after the purchase. Delivery averages 2-6 business days to AUS destinations. Express Post available on request. KirraKai cannot guarantee exact delivery dates. Any AusPost mail delays are out of my control. Custom orders will not be refunded if they do not arrive when you need them, please reach out to me for the option of Express Post to give the best chance for AusPost to deliver on time.

    INTERNATIONAL ORDERS:
    ★ International orders are sent AusPost Airmail Post. Order processing averages 3 BUSINESS DAYS (Mon-Fri). Delivery average 7-14 business day to arrive. Any VAT & customs fees are paid by the buyer. KirraKai is not responsible for delays due to customs. International orders do not come with tracking information in order to save substantially on shipping costs, should you wish to have your order shipped with tracking please choose to upgrade your shipping at checkout. For the fastest delivery options - message me for a quote on International Express or Courier International shipping (starts at AU$43 for small parcel https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ ). KirraKai cannot guarantee exact delivery dates. Any mail delays are out of our control. Custom orders will not be refunded if they do not arrive when you need them.

    ★ I only ship with Australia Post, so I can only give estimated delivery times. Orders are shipped Monday-Friday, my local post office is not open on weekends.

    ★ You will get an email when your order ships. Please note - if tracking is provided it may not be available immediately for your package. If you don't see tracking information right away, please check back later after the carrier has had a chance to process the package.

    ★ Occasionally items get lost in the mail. If this happens, and AusPost isn't able to find the package, I can reship once the estimated time frame has passed. Sometimes mail can just be delayed. If a package is delivered but stolen, customers must contact their local post office or police and file a stolen mail claim.

    ★ Please make sure the shipping address is correct when you place your order.

    ★ I can ship to a gift recipient if you list that address when the order is placed. I do not include invoices with any orders. I can also include a handwritten gift note upon request.
    Additional policies and FAQs
    My products are made by hand in sunny Queensland Australia in a smoke-free solar-powered studio.

    Please contact me with any questions you may have or for custom orders using the Etsy convo/ contact link.

    Felt Balls/Hearts/Stars - Each Felt Ball has been made by hand in Nepal from 100% pure wool, free of chemicals and are dyed with non-toxic dyes. Please note that the size and color may vary a small degree but adds to their unique individuality that distinguishes handmade items.
    Privacy
    I, Lana Risi, am the data controller of your personal information as it relates to my shop. When you place an order, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your user name and email address. The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are :- With Etsy to comply with my obligations. With delivery companies to fulfil your order. To comply with legal or tax obligations. I will retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for 6 years. After this time I will delete your data from my records. You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data. If you have any concerns about your personal data, please contact support@Etsy. In addition to my own privacy policy, if you pay with PayPal, your data will be protected by PayPal's privacy policy. If you pay directly by card on Etsy, your personal data is protected by Etsy's privacy policy.

    My contact details are below:

    Lana Risi
    P O Box 7398
    Redland Bay QLD 4165
    Australia
    hello [!at] kirrakai.com

    More information

    Last updated on Nov 12, 2020
    Frequently asked questions
    Gift wrapping and packaging

    I am always happy to send gift items straight to a friend, or family member direct, just let me know if you would like a special greeting added to a gift card.

    My Garlands are wrapped in White Tissue Paper and come decorated with a felted Heart or Star.

    My Mobiles are wrapped in White Tissue Paper inside a protective box and come decorated with a felted Heart or Star.

    The Cat Caves are folded, then wrapped with unbleached brown Kraft Paper, and then carefully tied with Cord.

    Cat toys are popped into a reusable Cotton or Linen drawstring bag - if Catnip scent is chosen then the toys will first go into a cello bag tied with cord to keep the scent fresh and then into the Cotton/Linen bag.