Accepted payment methods
Returns and exchanges
We want you to be 100% happy with your purchase. If for any reason you are not satisfied we will gladly exchange, replace, refund or credit your purchase within 10 days of your packages delivery confirmation in unworn condition. A restocking fee (15% of total purchase price) does apply to all returns, and shipping costs cannot be refunded. Please allow 10-14 days for the processing of your return. We kindly ask that our customers refrain from purchasing multiple items to decide which will work best, while planning to return the rest. This is due to the handmade nature of our items.
• You may use a credit card at checkout and it will be processed via Paypal, you do not have to be a member of Paypal to use this option.
Due to a recent high volume of orders we have recently changed our policies, please take note of our production times before placing your order. We hand create your pieces to order please allow 5-6 weeks from purchase date to receive domestic orders & 6-8 weeks from purchase date to receive international orders. The turnaround time is our best estimate and does not include shipping times. Unless arranged prior to purchase, production times are our best estimates and not guaranteed. We highly recommend ordering your piece(s) sooner rather than later to ensure that you will receive in plenty of time. Orders are shipped to the address provided, Kirsten Kuehn Designs is not responsible for delays caused by the USPS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. If you'd like to add insurance or signature confirmation on your package please email us at shop [!at] kirstenkuehndesigns.com, please be sure to include your order number.
• Rush Orders
Please contact us at shop [!at] kirstenkuehndesigns.com if you'd like to arrange a rush order. Our domestic fee is $40 and our international fee is $50. This includes USPS Express shipping with tracking upon the completion of your order. Any delays on international shipments caused by customs in your country is out of our hands and we will not be held responsible.
Additional policies and FAQs
If you are interested in a custom piece please contact us at shop [!at] kirstenkuehndesigns.com with a description, inspiration photos, sketches, etc. We'll get back to you as soon as possible!
• Custom Ribbons
If you'd like to purchase an item with a specific ribbon color or material, please email us at shop [!at] kirstenkuehndesigns.com to discuss the options. This does require a $10 fee.
If you'd like to carry Kirsten Kuehn Designs in your store please contact us at wholesale [!at] kirstenkuehndesigns.com for more information on our wholesale policies.