kirstenleiart's Shop Policies
Thank you for taking the interest to read my stand on shipment, payment and the like.
I require full payment to be made upfront, preferably through Paypal (buyers and sellers protection is good there).
*** Shipment ***
I will try my utmost to get your order out the door within 4 days. I only work with reputable shipping companies, so you can be sure your order is handled with care.
*** Packaging ***
I package my art *really* well, no matter if it's an original, giclée or print. If anything happens during shipping please let me know as soon as it arrives so I can get the insurance wheels in motion and discuss alternatives with you (in the case of an original, otherwise you'll receive your order again as soon as possible).
*** Customs ***
I love to ship my art abroad! I love the idea of my work hanging in an apartment in Rome or a loft in SOHO. However, countries differ in the way their customs operate. If any fees are levied will be charged to you, so please be sure to check with you local customs to prevent any nasty surprises when receiving your order.
Refunds and Exchanges
You are entitled to a full refund excluding shipping costs within 15 days of receiving your order, no questions asked. I only ask that you take care of the shipping back to me. After I receive the order in the same state it was send to you I will reimburse you immediately.
However I would like to hear why exactly you are not satisfied, and hopefully we are able to set it right without you losing out on my art ;-)
Additional Policies and FAQs
I'm sure I have not covered everything for everyone with this, so please, if you have any questions don't hesitate to contact me!
Last Updated June 8, 2011