ConnieAndLuna

Please be sure to read descriptions & thoroughly check measurements carefully prior to checkout. Please be aware that some colours may be displayed differently depending on the monitor they are being viewed. with.

RETURN POLICY:

Refunds will only be granted as a result of gross misinterpretation or if a fault has been overlooked. There are no refunds for reasons such as 'change of mind' or 'wrong fit', it is your responsibility to check all descriptions and make all enquiries prior to checkout.

If you would like to return an item, you MUST send your refund request via Etsy conversation ASAP as returns must be sent within five business days of receiving your item(/the expected delivery date of receiving your item) and must be postmarked accordingly.

To be eligible for a refund, all returns must fit the following criteria
- sent back with your order number
- item must be in new, unused condition
- include all original packaging
- sent in a sturdy box - please package carefully as we are unable to accept returns that have been damaged in the mail.

Please retain a proof of postage until we have confirmed your return has been received and your refund has been processed. Return postage costs will be at your expense, unless the item(s) returned is grossly misrepresented or faulty. Any customs and duties paid on your order will not be refunded - you must be pursued this within your own jurisdictions.

Return requests received after five business days of the expected delivery of your order will not be accepted.

CHANGE OF MIND RETURNS:
Absolutely no refunds will be granted for change of mind returns. However, you are welcome to return an item for a store credit only. All store credits will be issued for one use only and will expire within two months.

If you would like to return an item for store credit, you MUST send your refund request via Etsy conversation ASAP as returns must be sent within five business days of receiving your item(/the expected delivery date of receiving your item) and must be postmarked accordingly.

To be eligible for a store credit for change of mind returns, all returns must fit the following criteria
- sent back with your order number
- item must be in new, unused, re-sellable condition.
- include all original packaging and in a box
- sent in a sturdy box - please package carefully as we are unable to accept returns that have been damaged in the mail.

Please retain a proof of postage until we have confirmed your return has been received and your store credit has been processed. Return postage costs will be at your expense, all postage costs are strictly non-refundable.

Store credit expiry date:
All store credits are valid for 2 months from process date. After a store credit has expired, it is no longer valid. It is your sole responsibility to ensure the store credit is redeemed before the expiry date. Store credit expiry dates are strictly unextendable.


SALE ITEMS:
Strictly no refunds are issued for sale items. All sale item sales are final.

If you have any questions regarding our return policy, please make all enquiries via Etsy conversations before you make your purchase.

Now accepting Paypal, direct checkout (direct deposit, credit card payments) and Etsy gift cards!

For Australian customers, all prices are inclusive of 10% Goods and Services Tax GST.

COVID-19 UPDATE: We continue to ship orders from our store during this time with responsible hygiene practices however please note that there will be delays in postal delivery for both domestic and especially the international network due to restrictions and border closures. For more information please see: https://auspost.com.au/about-us/news-media/important-updates/coronavirus


All orders are shipped via Australia Post.

PROCESSING/PACKING TIME
1-2 business days. All items are packed with care for a safe transit to your doorstep. To minimise our impact on the environment, we use recycled shipping boxes when possible.

SHIPPING RATES

Flat rate shipping is available for all orders.

PLEASE NOTE: the below are the 'usual delivery times' however with Covid-19, expect significant delays (sorry we can't be sure how long they would be).

$12.00AUD Australia (1-2 business days - EXPRESS post with tracking)
$15.00AUD New Zealand (5-15 business days - air mail - no tracking)
$20.00AUD Rest of the world (5-15 business days - air mail - no tracking)
$25.00AUD United States (5-15 business days - air mail with tracking)

International Express Courier post (3-5 business days, tracking included) is now available upon check-out for a flat rate. Please select the relevant shipping upgrade for your country upon checkout if you wish to use this service.

International Express Courier post pricing:
$40.00AUD New Zealand
$45.00AUD Rest of the world

Note: If purchasing for a special occasion, we recommend purchasing as early as possible to avoid disappointment/delay. International air mail delivery can really vary in its time to reach the destination and we cannot be responsible for any delays in receipt.

*Customs, weather, incomplete/incorrect addresses etc can lead to further delays*

Shipping prices do not include customs fees, import duties, foreign taxes or other fees which may be imposed. This is your sole responsibility. Please check with your local customs office/postal service for further information before making your purchase.

As per Australian law, all international parcels will be marked "merchandise" and the appropriate value declared.

DESIGNS:
My designs are made from pieces sourced from all over the world and include vintage fabrics and flowers, upcycled flowers and embellishments and all sorts of things to promote an eco-friendly environment. All designs are therefore made in limited/one-off runs. Most of the time once it sells, it's gone. We are able to reserve a special item for you for up to 2 days. If you'd like an item reserved, please send a convo.

IMAGES:
Please expect a slight differences in colour when purchasing. Photographed colours are kept as natural as possible, however they may still appear different on other monitors.

CUSTOM ORDERS:
I am currently not taking custom design orders. All pieces in my shop are ready made and ready to ship.

LARGER QUANTITIES:
Some styles are available in larger quantities made to order. Please send us an Etsy convo and let us know the quantity required and deadline and we will get back to you as soon as we can to let you know if it is possible. So whether you're shopping for bridesmaids, hens nights, weddings or other special events, we'd love to help!

DISCLAIMER:
K is for Kani or its associated persons assumes no responsibility whatsoever for any loss or injury whatsoever arising from any representation, purchase, use of products and services or any other associated liability.
Please note that all items may contain small pieces - any use with young children should be supervised for your own wellbeing and safety.