kitschandfancy's Shop Policies
kitsch + fancy focuses on beautiful handmade products and most importantly CUSTOMER SERVICE! these policies and listings are general guidelines but if you need an item rushed, message me and i will do everything i can to get your item to you by your deadline. A RUSH fee may be added on a case by case basis.
I accept Paypal or credit card via Etsy. Checks and money order may be accepted on a case by case basis--contact for inquiry.
Checks, money order, cash accepted for local sales and we can arrange for pick-up if you would like to save on shipping--contact for transaction.
SHIPPING TIMES ARE NOT GUARANTEED UNLESS PREVIOUS COMMUNICATION WITH SELLER AND BUYER HAVE AGREED ON A SPECIFIC DATE. Otherwise shipping ESTIMATES are shown below. Kitsch and Fancy always strives to provide the best customer service and get your items to you in a timely manner. It is very important that the customer communicates via message or in the notes to check out the date your order is needed by, otherwise you will receive the custom order in the time period stated which is typically 4-8 weeks.
Most items (not including favors) are made-to-order and will be made within 7 to 14 days of receiving order and shipped priority mail (usually 2-3 business days shipping) thereafter. Shipping time will depend on stock levels and back orders but I always try to ship in a timely manner. If you need your items by a certain date, please contact me.
Custom orders, wedding favors, party favors orders take longer--typically allow 4-8 WEEKS for completion of your order. Please let me know at checkout the date your wedding favors are needed by. I am very flexible and happy to get your order to u by the date u need them by. All soaps are a natural product, free of preservatives which means they can discolor or turn if received too early. I make and send your favors to be received sometime within 3 weeks of date requested that they are needed by for optimum freshness.
Feel free to contact for exact timeline for completion or for a rush order. A RUSH FEE may be added on a case by case basis.
Most packages are sent via USPS Priority Mail 2-3 days and 6-10 days international.
Once we ship the order with the United State Post Office, the process is now in their hands. Unfortunately we cannot refund the shipping cost of your order.
If a specific delivery date is requested, we will quote the time line that is given from the USPS web site.
Please follow the tracking number if it is provided with your order for updates on the delivery process.
If any bumps in the road are encountered through the post office, we will handle your order on a case by case basis. Please contact us if you have any questions.
Please note that international shipping may be held up by your country's customs office, which is something we cannot control.
DISCOUNTED FLAT-RATE SHIPPING: available for customers who want to purchase a larger quantity of items at a discounted rate. Anything that will fit into the package can be shipped for one flat rate regardless of weight. Contact for a custom listing if you would like to order multiple items in one flat rate package.
If you would like expedited shipping please leave a message in the note box and I can send you a new invoice with the adjusted shipping costs.
Anything over 13 oz will be shipped INTERNATIONAL PRIORITY MAIL FLAT RATE. If you would like to order multiple items, please contact with a custom listing for discounted combined shipping.
Priority mail shipping takes 6-10 business days. There could also be additional delays due to customs. Kitsch and Fancy is not responsible for delays due to customs. I will do my end at making sure the package goes out by a date that I have confirmed with the customer. First-class mail can take up to a month for delivery.
International customers, please contact me with what you would like to order and I can set up a custom listing with international shipping costs. Items shipped internationally are sent USPS Priority Mail shipping through the post office. I follow all the guidelines and procedures on my end to make sure your package arrives to you intact and on time. Please make sure you understand your countries shipping policies with receiving items like this. Kitsch and Fancy will NOT be responsible for items that are not accepted at customs due to customs regulations. Thank you!
Refunds and Exchanges
Refunds can be accepted when the item has arrived DEFECTIVE or DAMAGED.
Additional Policies and FAQs
*If you are interested in special orders, wholesale/bulk quantities, or international shipping rates, please message me or send me an email and I will get back to you ASAP. Thanks for looking!*
sophiecakes [!at] gmail.com
Last Updated April 19, 2015