kittenlogic: cute stuff for cute people!
kittenlogic's Shop Policies
hi! yarn is my one true passion in life. it's really important to me, so everything i create is made with extreme love and care. i work primarily with wool (although i experiment with new fibers every now and then), and i do all of my dyeing with jacquard acid dyes or koolaid. there's no rhyme or reason to what i do - i just see things (usually WEIRD things) and become inspired! it's just how kitten logic works :)
i PREFER paypal, but i will accept other payments through the mail AT YOUR OWN RISK. checks and money orders are held until they clear, and once they do, i ship your item(s).
i ship first class with delivery confirmation, but sometimes i ship priority (you can request it if you want, and i'll update the listing with the new shipping price). i will always ship within a few days of your order and email you when i have. if you need something URGENTLY, please contact me to let me know and if i am home, i'll make the special trip for you.
i prefer to ship to confirmed paypal addresses! if your etsy and paypal addresses don't match, please let me know which you'd like me to ship to by leaving a note in checkout. if you do not do this, i will email you BEFORE shipping your item(s) to ask which you prefer, and your item(s) will be held until i receive a response.
Refunds and Exchanges
i will be happy to refund you for a broken, defective, or otherwise unsatisfactory item. please email me with any problems, and i will be glad to work them out with you. please do not ship anything back to me without contacting me and receiving my response first.
no refunds will be issued for damages caused by the purchaser, buying the wrong thing, not reading the description properly, changing one's mind, or any other random reasons out of my control.
Additional Policies and FAQs
please contact me about custom orders ... sometimes i get very busy and i know that i won't be able to fulfill them in a timely manner.
email me about anything! i'm very happy to answer any and all questions :D
Last Updated May 5, 2012