kittlekettle's Shop Policies
Thanks for supporting our mother and daughter shop.
All products are 100% handmade with love in Sydney, Australia.
Paypal and Money Order accepted.
All ordered items must be paid for within 4 days, otherwise items will be re-posted for sale.
If you wish to cancel an item, please cancel within this 4 day grace period.
Items are shipped within 48 hours of cleared payment.
Items are shipped to address provided on Paypal unless otherwise noted. If a different method of shipment is preferred, indicate on "Message to Seller" during checkout and wait for a new invoice.
Every precaution is taken in preparing the shipment of all items; in the rare case something doesn’t arrive safely, let us know ASAP and of course we can work something out! If you would like to purchase insurance, upgrade to faster shipping, or downgrade to save money on shipping, please indicate in "Message to Seller" upon purchase and wait for a revised invoice.
Refunds and Exchanges
PLEASE NOTE BEFORE PURCHASE:
- Read dimensions carefully to ensure the product works for you, dimensions are approximate and may vary +/- 1/4".
- Note that colors vary from monitor to monitor setting. Please ask for additional photos you are unsure of a color.
**The more questions you ask, the more information I can provide to you to ensure your 100% satisfaction on your order.**
Custom Orders are final sales.
Made to Order and Ready to Ship items may be returned for an exchange.
If you are unsatisfied with your purchase please message us on the day the item arrives.
Additional Policies and FAQs
Please message us with any questions or concerns you may have. We'll be happy to answer them any time, we want you to have a great shopping experience! :)
Last Updated February 4, 2011