Unique handmade ceramic jewelry
kleimi's Shop Policies
Thank you for visiting!
All items here are designed and handmade by me. I enjoy working and creating with clay, so I hope you enjoy the results.
The only payment method I accept is Pay Pal, because I find it is the best way for both buyer and seller. You do not need to hold a PayPal account in order to pay for your purchases, you can also use your credit card. Find out the details here: http://www.etsy.com/help/article/361
➾ All of my items are shipped from Spain through "Correos" (the Spanish Postal Service) using registered mail, which includes a tracking number.
This is slightly more expensive than regular post, but it means there is no need to worry about parcels getting lost or misplaced.
➾ Items will be sent within 2 business days of payment being received (excluding weekends).
➾ DELIVERY TIMES:
- Shipping times within Europe may take 5-10 working days.
- Shipping times outside Europe usually may take 1 to 3 weeks, depending on the recipient’s country. Sometimes it can take a little longer because the packages get delayed by customs.
➾ Everything listed for sale on my site is an already completed object and so once payment is received your package goes straight into the post. Please make sure that your Etsy and Paypal addresses match. If they do not I will post items to the address given by Etsy. If you need the item to be shipped to another address or person, please let me know.
IMPORTANT NOTE: Due to tighten US custom regulation effective from Nov 15, all packages to US are expected to be delayed substantially. I will do my very best to ship all items as soon as possible but I can not guarantee a quick delivery for US.
Refunds and Exchanges
❉ Please contact me within 5 days of receiving your purchase to proceed with any refund or exchange.
The refund will be processed once the package gets back to me.
❉ Returning shipping costs are paid by the buyer and note that postage costs for a returned item cannot be refunded.
❉ Your satisfaction is my priority so don't hesitate to contact me if you're not happy with your purchase before leaving feedback. I´ll try to do my best to help you.
Additional Policies and FAQs
➾ The best way to take care of these pieces is to avoid the contact with water, perfumes, or any other liquid on the back side because as it is not glazed, it is sensible to get dirty. Use a soft brush to clean it.
➾ Please, avoid to wear the jewelry while sleeping or during any exercise in which the piece coud be hit.
➾ All items are nicely wrapped by me, ready for gift giving, but if you would like something personalized, please let me know.
➾ If you have any questions about my store policies, please feel free to contact me!
0kleimi0 [!at] gmail.com
Last Updated August 4, 2012