Announcement ORDERS ARE TAKING APPROX 1-2 WEEKS. IF YOU HAVE A QUESTION, CHECK OUT MY FAQ'S, YOUR QUESTION IS PROBABLY ALREADY ANSWERED 😄 : https://www.etsy.com/shop/knickerocker/about?ref=shopinfo_about_leftnav
ORDERS ARE TAKING APPROX 1-2 WEEKS. IF YOU HAVE A QUESTION, CHECK OUT MY FAQ'S, YOUR QUESTION IS PROBABLY ALREADY ANSWERED 😄 : https://www.etsy.com/shop/knickerocker/about?ref=shopinfo_about_leftnav
Knickerocker is a one woman, handmade to order operation based in the UK, I have answered some of my most frequently asked questions here:
DO YOU HAVE A SIZE CHART?
Yes! Its here https://www.etsy.com/shop/knickerocker/policy?ref=shopinfo_policies_leftnav
CAN YOU MAKE ME A TOTALLY NEW DESIGN/CUSTOM PAIR.
In a word, no. Right now I'm super busy and custom designs take a lot of work that includes pattern making, drafting, sampling, pattern grading etc. Its a lot of hours of work and I would have to charge $$$ for it, because, well, I can't work for free, which I'm sure you understand. But I'm sure you dont want to pay $300 for a pair of knickers either.
CAN YOU MAKE ME A PUG/GIRAFFE/FERRET ETC...
Same answer as above ^^^^^
CAN I CHANGE THE COLOUR or LEG ? WAIST HEIGHT?
Yes, I can do anything along these lines and usually for no extra cost, convo me to let me know what you are thinking of so I can make sure I can do it.
I AM A MAN AND WOULD LIKE TO ORDER YOUR DESIGNS FOR MYSELF
I get asked this a lot and what I usually do for men is make the crotch a bit wider, which makes them more comfy without compromising the design, there is no extra cost for this, you just have to let me know that they are for you in the comments to seller box on check out.
CAN YOU MAKE ME A PAIR TO ARRIVE THIS WEEK?
Everything in my store is handmade to order, that means I make everything and nothing is in stock. At quiet times my working time is about 2-3 weeks but at busy times it can be 8 weeks. I will always state these times on the front page of my shop, on the email you receive from Etsy when you order and under shipping on the listing.
WHY DOES IT TAKE 2 - 8 WEEKS TO MAKE MY ORDER?
Same answer as above, in quiet times I usually have 80 orders in my queue to make but it has been 600+ when I'm busy. Know that when I'm busy, I am sewing from the minute I get up till I go to bed, usually 7 days a week.
IS THERE TRACKING?
Unfortunately not, Royal mail charges an extra $10 for tracking and I find it doesnt really prevent anything from going missing. If you would like to pay extra for tracking please contact me before placing an order.
ITS BEEN TWO WEEKS AND MY ORDER HAS NOT ARRIVED YET!
First off, I am in the UK and shipping internationally can take anything from 5 to 45 working days, depending on where you are in the world. I'm mostly asked this question from people in the US, usually mail to the US take 5-7 working days but it can take 3-4 weeks too. Mail arriving from the UK, usually goes into NY or Chicago, you might want to ask if the weather has been bad there or is there anything else that could be affecting the mail in the US. Please contact me if it has been over 4 weeks and your order has still not arrived.
Around the web
Owner, Maker, Designer, Photographer, Packer
Nichola is the owner and designer behind Knickerocker. She sews all day and sometimes all night. She is also super happy that all your orders help employ the following people...
Assistant, Sewing, Packing
Selina is my sometimes part time assistant. She is super awesome and I couldn't run Knickerocker without her. She is based in Los Angeles and deals with some of the US orders only.
Accepted payment methods
INTERNATIONAL BUYERS PLEASE READ:
I am happy to ship to all international buyers.
I include an invoice with each package that corresponds with the customs form stating the full purchase price of each order. Please be aware your country may charge additional customs duty and/or import taxes.
Please be aware that as the seller I do not pay for any applicable duty, value added taxes (VAT) or import consumption taxes charged to you by your country. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.
Refunds and Exchanges
Please note though that this item was handmade specifically for you, I do not have any stock. So I would greatly appreciate you taking time to consider your purchase.
For hygiene purposes, no refund or exchange can be accepted on knickers.
We will not accept returns of soiled or worn garments.
Please contact me before returning an item.
Additional policies and FAQs
My sizing is as follows:
S - US 2 - 4 (waist 23" - 26" Hip 32" - 35" ) bust 32
m - US 6 - 8 (waist 27" - 29" Hip 36" - 39" ) bust 34
l - US 10 - 12 (waist 30" - 33" Hip 40" - 43" ) bust 36
Xl - US14 - 16 (waist 34" - 36" Hip 44" - 47" ) bust 38
These would be your measurements and they are based on US dress/ pant sizes. If you are still unsure or in between these measurements or bigger / smaller, you can always send me your measurements - I need waist (natural waist) and hips at fullest part - there is no extra fee, just include your measurements in the comments to seller box on check out if you do decide to order.