KnitterScarlet

KnitterScarlet Designs

Holyhead, United Kingdom | 160 Sales

KnitterScarlet

KnitterScarlet Designs

Holyhead, United Kingdom 160 Sales On Etsy since 2008

5 out of 5 stars (67)

Shop owner

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Announcement   I make handmade knitted items, all of which are made of the highest quality materials and craftsmanship.

I also hand-dye fibre and yarn and selling it as either handspun yarn or the fibre on its own which is prepared for you to spin/felt it yourself

I have a varied selection of items for sale in my shop here but if you don't see something you like then please email me as I do take on personalised commissions.

You can find a full selection of other items I have made in the past on my personal blog so please feel free to check them out at http://www.knitterscarlet.wordpress.com

Announcement

Last updated on Aug 11, 2018

I make handmade knitted items, all of which are made of the highest quality materials and craftsmanship.

I also hand-dye fibre and yarn and selling it as either handspun yarn or the fibre on its own which is prepared for you to spin/felt it yourself

I have a varied selection of items for sale in my shop here but if you don't see something you like then please email me as I do take on personalised commissions.

You can find a full selection of other items I have made in the past on my personal blog so please feel free to check them out at http://www.knitterscarlet.wordpress.com

Cath

Contact shop owner

Cath

View all 166 items

Reviews

Average item review
5 out of 5 stars
(67)
See reviews that mention:
quality 3 shipping 11 customer service 8
View all 67 reviews

Shop policies

Last updated on August 11, 2018
All my items are handmade and all materials used are of the highest quality. I take a lot of pride in my work and only sell high quality goods.

Accepted payment methods

Visa Mastercard American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
All items are sent by first class recorded post to ensure a signature upon receipt of the items so please ensure you give me the correct address with postcode to ensure speedy delivery.

If you have any problems with my items please feel free to contact me asap so that we can deal with the problem straight away.

As I am a private seller I don't offer refunds or exchanges unless the item differs from what I advertise it as and it must be brought to my attention within three working days of receiving the item.
Payment
All payment to be received within 48 hours
Shipping
I will post all over the world. All items will be sent first class recorded hence the slightly high postage costs but it covers the customer as well as myself.. The postage cost covers postage and packing.
Additional policies and FAQs
I am more than happy to help you if you wish to have a custom made item and I offer competitive rates.

Please feel free to contact me with any questions.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of knitwear, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Cath Thorley, am the data controller of your personal information. If you have any questions or concerns, you may contact me at knitterscarlet [!at] aol.com.