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knittingbydiane's Shop Announcement

Thank you for visiting my Shop! The hand knits and felted items are all made by me with care and attention to detail. Orders are welcome and I am open to trades - just send me a convo with your request! US Buyers pay no shipping costs. Please "like" my Facebook page!

knittingbydiane's Shop Policies

Welcome

HI! I LOVE TO KNIT AND HAVE HAD OVER 30 YEARS EXPERIENCE. LET ME KNOW IF YOU HAVE ANY QUESTIONS ABOUT MY ITEMS. ALL MY ITEMS ARE ONE OF A KIND. IF YOU NEED SOMETHING CUSTOM ORDERED, I MAY OR MAY NOT BE ABLE TO FULFILL YOUR REQUEST - JUST ASK!

Payment

PAYPAL OR MONEY ORDERS PREFERRED. I WILL ACCEPT PERSONAL CHECKS AND WILL DELAY MAILING UNTIL THE CHECK CLEARS - USUALLY 5 BUSINESS DAYS. PAYMENT IS EXPECTED TO BE MADE WITHIN 3 DAYS OF PURCHASE. IF YOU NEED MORE TIME, LET ME KNOW BY EMAIL.

Shipping

FOR US SALES, MAILING WILL BE BY 1ST CLASS OR PRIORITY MAIL UNLESS OTHERWISE STATED IN LISTING. INTERNATIONAL ORDERS WILL BE SENT BY LOWEST POSTAGE COST AVAILABLE UNLESS OTHERWISE STATED IN THE LISTING OR YOU WANT UPGRADE THE MAIL SERVICE. ITEMS ARE MAILED THE SAME DAY OR NEXT DAY AFTER PAYMENT IS RECEIVED/CLEARED. IF YOU PAY BY PAYPAL, YOUR PACKAGE WILL COME WITH A MAILING CONFIRMATION (US).

Refunds and Exchanges

GENERALLY, I DO NOT ACCEPT RETURNS. I AM EASY TO WORK WITH AND IF YOU HAVE A CONCERN ABOUT YOUR ITEM, CONTACT ME RIGHT AWAY AND WE CAN WORK IT OUT. MY ITEMS ARE ONE OF A KIND AND I CANNOT MAKE EXCHANGES FOR DIFFERENT SIZES, COLORS, ETC.

Additional Policies and FAQs

I AM NEW TO ETSY BUT I HAVE BEEN A SELLER ON EBAY FOR MANY YEARS AND HAVE A 100% FEEDBACK THERE.

Last Updated March 18, 2011