knittylittlesecret

head to toe, I've got your family covered!

Pickering, Canada · 123 Sales

knittylittlesecret

head to toe, I've got your family covered!

Pickering, Canada 123 Sales On Etsy since 2011

5 out of 5 stars
(35)

Announcement   Welcome!

My current turnaround time is about five months. If you’re looking for something specific made, please message me! I love custom orders!

:)

Announcement

Last updated on Apr 9, 2018

Welcome!

My current turnaround time is about five months. If you’re looking for something specific made, please message me! I love custom orders!

:)

Lindsay Martin

Contact shop owner

Lindsay Martin

Reviews

Average item review
5 out of 5 stars
(35)
The Sassy Gal

The Sassy Gal on Jan 19, 2018

5 out of 5 stars

Her products are amazing. I’m chronically ill and my meds are hard on my skin and her stuff helps keep it healthy. I can’t say enough good things. I have almost everything she makes and have always been blown away as it exceeded my expectations. And I never had issues with breaking out or anything and I have super sensitive skin. Def buying again (and again)

View all 35 reviews

About

I knit to keep my sanity

I started my shop years ago, though little did I know it would bring me here - I'm an accidental Etsian. I had started knitting to kill boredom at work (nights) and then people would ask me to knit them things. I re-found Etsy and started to list my items and here I am.
I knit like a maniac at times, churning out piece after piece after piece and then I take a break because I completely lose my creative self. Yet I then feel like I'm wasting my time by not knitting. I feel like I should be knitting, doing something productive with my time.
The shop name came from a conversation with my friend Geri. In fact, I think she might've coined it. Regardless.

I think I'd like to be a Knitting Ninja. Knit the cities at night, under the cover of darkness, in a knit Ninja costume. I would also need a Knitting Ninja signal, much like the Batman signal. I mean, come on. You just never know when there's a knitting emergency and someone needs a pair of fingerless gloves PRONTO!!!!! There's also the Red Emergency Knitting Phone so that I can be contacted whenever the bat ... I mean, knitting signal doesn't work (during the day).

I love to sit at work, on nights, reading a good book and knitting, though when I go through my dry spells, it feels like I'm cheating someone/something/myself by not knitting. Geri (who is my partner in crime and a knitter as well) reminds me that I'm not a factory.

I'm jealous of other crafts. It takes me several hours to complete a project and I'm jealous when someone can churn out something gorgeous and beautiful in less time than it takes me to finish half a hat. I'm not necessarily creative, I just follow instructions fairly well.

I have issues, though. I knit and knit and knit and then end up with all these knitted wares with no owners. Do you know someone who loves knitted items? Tell them to come on over to my (cyber)shop.

I knit to keep my sanity because I have a cat and two kids (I also have a husband but he doesn't drive me insane...well... not often, at least). And let's face it. Cats dream of taking over the world and kids, without realizing it, conspire to drive you insane. My cat has regular spazz attacks, my son has ADD and my daughter has Autism. I knit to keep my sanity. I'm not quite sure how it's working out thus far...I'll let you know when I find it.

Thanks for stopping by my About page!

Around the web

Shop members

  • Lindsay Martin

    Owner, Maker, Knitter

    I have 1 husband, 2 children, 1 cat, copious amounts of knitting needles, copious amounts of tattoos and even more books. I knit, I work, I love, I write, I photograph. I love nature and am most at home in the ocean.

Shop policies

Last updated on May 27, 2018
This is our Policies Page. It's not very exciting, sorry. And I promise it isn't full of legal mumbo jumbo. What you see is what you get.

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Please be aware that this IS a smoke free home however we are owned by a cat. And while I do keep all my knitted items, supplies and yarn in airtight bins, cat hair will travel while I knit.


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During the Christmas season I will write in the shop announcement when I am no longer able to guarantee arrival by Christmas via regular mail.
If you don't specify that you need the item by a certain date then it will be mailed to you, the buyer, via regular mail.
If you specify that you need the item by a certain date then you, the buyer, must pay for the extra shipping costs.
If you specify that you require the item by a certain date but are not willing to pay the extra in shipping then I will either refund the money for the item you purchased or I will send it via regular mail. I will not pay the costs of extra shipping.

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Please wash your item when you receive it. When the yarn comes from the factory, it's dirty. When it sits on the store shelf it gets handled and loved and ogled by knitters and crochet-ers alike, and gets dirty. And then when I buy it, the natural oils from my hands will make it dirty. It is my very strict policy to NEVER wash an item when I've finished it so PLEASE wash your item before you wear/use it.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
I will honour a full refund, less shipping, within 30 days of selling you the item however the cost of shipping the item back to me is your responsibility, as well as the custom/border fees.

If your item arrives to you damaged please send it back to me for a full refund, minus shipping costs to and from your doorstep.

Custom orders can not be returned and are final sales.
Payment
Payment must be received before the item will be shipped to you. Custom orders will require a 50% non-refundable deposit. This is to secure your order and to purchase the yarn/products necessary to complete your order.
Shipping
All items are now being sent using Chit Chats, who ship via Canada Post, USPS, or your local postal service.

I AM NOT LIABLE FOR LOST PACKAGES and will not issue refunds for lost or delayed mail.

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BORDER/CUSTOMS FEES ARE TO BE PAID BY YOU.
Also, please be aware that your border may hold your package for inspection which can cause delay in arrival. This is not my fault.

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Please be advised that I will ship the item to your ETSY address. If you wish to send this item as a gift (surprise!) then please let me know!
Additional policies and FAQs
PRIVACY POLICY:

Privacy Notice

This is the privacy notice of Knitty Little Secret. In this document, “we”, “our”, or “us” refer to Knitty Little Secret.

We are a business in Canada.

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

verify your identity for security purposes

sell products to you

provide you with our services

provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us via the contact page. However, if you do so, you may not be able to use our website or our services further.

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

whether the same objective could be achieved through other means

whether processing (or not processing) might cause you harm

whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

record-keeping for the proper and necessary administration of our business

responding to unsolicited communication from you to which we believe you would expect a response

protecting and asserting the legal rights of any party

insuring against or obtaining professional advice that is required to manage business risk

protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

posting a message our forum

tagging an image

clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us via the contact page.

Complaints regarding content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website of PayPal /Square or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.


Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our [business / organisation].

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We use cookies in the following ways:

to track how you use our website

to record whether you have seen specific messages we display on our website

to keep you signed in our site

to record your answers to surveys and questionnaires on our site while you complete them

to record the conversation thread during a live chat with our support team

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Disclosure and sharing of your information

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

Data may be processed outside the European Union

Our websites are hosted in Canada.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union [, specifically that in the country of …]

we comply with a code of conduct approved by a supervisory authority in the European Union [, specifically that in the country of …]

we are certified under an approved certification mechanism as provided for in the GDPR

both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information

Access to your own information

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you may send us a request at knittylittlesecret [!at] gmail.com

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at knittylittlesecret [!at] gmail.com.

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with consent from a parent or guardian

We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

How you can complain

If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is knittylittlesecret [!at] gmail.com.

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

to provide you with the services you have requested;

to comply with other law, including for the period demanded by our tax authorities;

to support a claim or defence in court.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.