knoxmtnbags

Climber made bags from a solar powered shop in Vermont

Orange, Vermont
|
| 8,957 Sales | 5 out of 5 stars 5 out of 5 stars

knoxmtnbags is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

95% or more recent reviews were 5 stars.

Announcement    Welcome to my shop!

Announcement

Last updated on Feb 18, 2022

Welcome to my shop!

Items

8957 Sales
 

All Items

Jen Lloyd

Contact shop owner

Jen Lloyd

Reviews

Average item review
5 out of 5 stars
(1293)
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About knoxmtnbags

Sales 8,957
On Etsy since 2010

A small business built from a passion for rock climbing

I started Knox Mtn Bags in the spring of 2010, making a wide range of bag styles including purses, wallets, and diaper bags. In 2013 I shifted to focusing solely on chalk bags and have worked hard to source the best materials and hone my techniques. I am proud to now be the top rated chalk bag maker on Etsy!

My studio in located in my off-grid home in the woods of Vermont. I love having my own business, which gives me the flexibility to take advantage of the many outdoor activities the Northeast has to offer. Rock climbing is my first love, but I also love mountain biking, skiing, snowboarding, surfing and hiking.

Shop members

  • Jen

    Owner, Designer, Maker

    Sewing since 1989 (8th grade home-ec class), climbing since 2001, bringing those two loves together for this business since 2010 :)

Production partners

  • Cutting service

    Silver Lake, NH

    Jerry cuts the non-decorative fabric for our bags to help us keep up with orders

Shop policies

Last updated on May 9, 2022

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
If you do not like your purchase for any reason, no problem! Returns should be made within 14 days of receipt of merchandise. Shipping cost to return the item(s) is the responsibility of the buyer and a refund of the purchase price (minus original shipping charges) will be made promptly once the item has been received by me, provided the item remains in its original, unused condition.

Orders that ship free but come back to me in the mail for any reason (bad address, etc) will be resent only after the reshipping cost has been paid by the buyer. Free shipping packages which are returned or that come back in the mail and will not be reshipped will be subject to a $4 restocking fee.

You can cancel your order anytime before I mail it out (which I sometimes do within an hour of ordering, so don't take too long to decide). If you wish to cancel after I have mailed the package you'll have to go through the normal returns process and the shipping cost will not be refundable.
Shipping
INTERNATIONAL BUYERS:
Please note that some countries may charge customs fees, duties, and/or taxes on items being imported from a foreign country. These fees are not included in the price of the item or the shipping cost and are the responsibility of the buyer to pay.

I ship packages out as quickly as possible, but I cannot guarantee arrival of packages by a certain date (by a holiday, for example). Packages marked as "delivered" in their tracking will be considered so. If you were tracking a package that is marked "delivered" but you have not received it, please contact your local post office and/or speak to your delivering postal worker to track down the package. It is the buyer's responsibility to provide a secure delivery location. I am not responsible for stolen packages.

If your package is still in transit (has not been marked "delivered") but seems to be caught up somewhere, I will be happy to help with tracking or to answer questions.

Orders that ship free but come back to me in the mail for any reason (bad address, etc) will be resent only after the reshipping cost has been paid by the buyer. Free shipping packages which are returned or that come back in the mail and will not be reshipped will be subject to a $4 restocking fee.
Additional policies and FAQs
Examples of custom orders I accept are size changes, added zippers or pockets, and special fabric requests. I do not have an embroidery machine, or the ability to custom-print fabric, so I cannot accommodate requests to add a name, for example, or to print a company logo to be placed on a chalk bag.