Anonymous on Oct 8, 2009
This is beautiful!!! and took no time for shipping thank you!!!
Anonymous on Sep 20, 2009
Wonderfully packaged, coming from so far away, no damage, quick response from seller. Thank you!
I hope you will like what I make, everything has been created with a lot of passion and joy and I would be so glad if at least a fraction of my feelings for creating jewellery will reflect upon my creations.
Accepted payment methods
Please note that I pick and ship orders in the order that I receive payment, not based on the receipt of the order itself.
If you would like to send the package as a gift to another address please specify this in Message to seller. Dont forget to include the gift adress.
Please make sure your Etsy shipping address is the same as your PayPal address as this is where we will send the package.
If you want the goods to be sent to another address please add this information in "Message to seller" at check-out.
All packages are sent with Registered Mail for extra safety. Tracking/confirmation no. will be sent to you once your package is shipped.
Shipping time to the USA is approximately 10 days. Shipping to Europe usually takes no more than 5-6 days.
Refunds and Exchanges
If you would like to return your purchase I accept returns up to 15 days after it has been bought (earrings and custom orders may not be returned).
The customer is responsible for return shipping costs. The money will be refunded when the item has been received.
Please check the items when your order is received. If there are any discrepancies, please notify us within 15 days so that we can take corrective action.
If the mistake was mine (wrong items sent or just missed), contact me and I will remedy the matter.
If you receive your package and it looks like it has been tampered with or opened, please take pictures of the package first before you open it.
I will consider a package lost 30 days after it has been shipped. After 30 days, contact me and it will be decided between the customer and me whether to re-send or refund.
Shipping, handling, and insurance fees are NOT refundable and buyer is responsible for return shipping cost.
When returning the item, please make sure to include:
Your Etsy user ID, purchase date, transaction no. and quantity.
Important note: Items must be returned unused and in their original packaging. Shipping will not be refunded. You must let us now you are returning the item(s) before you ship it.
I will issue a credit to your PayPal account after I receive the returned product.
Thank you for shopping at the KOKI Shop!
Additional policies and FAQs
Caring for your silver jewellery:
It is recommended that you keep your jewellery in sealed plastic bags when not in use to prevent them from oxidizing/tarnishing.
Keeping your silver jewellery pristine:
In the future, if your silver does oxidize/tarnish, you can reverse the tarnishing by placing the item in a bowl lined with aluminium foil and add some baking soda and boiling hot water. Wait 5 minutes and your silver is bright and shiny again.
About the materials that I use:
None of my jewellery contain any lead (Pb) or nickel (Ni) metals.
The materials I use are either 925 sterling silver, silver plated copper or brass and gold plated brass.