KokomoLady

When in doubt, contact me & ask before purchasing!!
Once a package in entrusted to a delivery service, all damages and/or losses are the responsibility of that service. I DO NOT offer refunds on custom orders, shipping or the expedited price of "ships immediately" items but I do offer a full standard item-price refund on standard crochet items if:
I am notified prior to shipping the item back & the item is returned undamaged & in original packaging within 2 weeks of the expected arrival date at your location. Please contact me with any problems you might have with your item since they are all handled on a case by case basis.

Any "ships Immediately" refund or exchange will be at the basic price for the size ordered and any replacement items will take the standard 2 weeks to mail of normal items.

I do not accept partial exchanges or refunds of 'packs' items- everything considered part of a 'pack' must be returned or exchanged as a whole.

Gift Orders sent to a different address will still be handled along these lines if a return or exchange is desired.

**Any item(s) purchased between Nov. 1 & Dec. 20 will include a Return/Exchange extension ticket allowing you to defer the requirements of a return/exchange until after the holiday season just in case you want to give your purchase as a gift. Instructions will be on the ticket and the ticket must be returned with the items.

Full payment is expected upon purchase of any item unless negotiated separately for custom orders.

Custom orders will not be made until payment is received in accordance with the listing being bought.

Expect an additional charge for items requested to be shipped sooner than their listed 'ship by' date. (this option is not always available so asking before buying is always the best bet).

Please contact me if there are any problems in making a payment.

Missouri Residents add 6.6% Sales Tax to all items (sorry, it's the law).

The 'ship-by' date listed is the date by which your package leaves my shop bound for the carrier- most items shipped in the US arrive in about a week and I include the 'expected arrival date' listed by the carrier in your shipping notification along with the tracking number. I am not given an 'expected arrival date' for international orders by the carrier (sorry). All orders come with electronic notification when I ship the item.

All US orders come with delivery confirmation and international orders come with the US customs number that will allow you to track your package while it's still in the US- Most international buyers can now upgrade their shipping to include a registered tracking number- if for some reason your country does not offer such tracking after you purchased the upgrade then the upgrade will be fully refunded.

Now that ETSY is allowing for made-to-order listings most of my stuff ships within 1-2 weeks from the purchase date and any other shipping times will be on the listings- if you need an item shipped sooner please contact me before purchasing the item to check on possible faster shipping times, carriers and additional charges. For custom orders, shipping will be described as part of the customization process.

Any additional charges, like duties or other import taxes, for international shipping will be paid by the customer- I don't mark merchandise 'gift' or place lesser value in the declaration section to avoid taxes because that is wrong, unethical and illegal!

All crocheted items will be washed in Woolite & cold water on the 'handwash' cycle and air-dried prior to shipping so items are received ready-to-be-enjoyed. All items are created in a smoke-free environment and shipped as scent-free as possible. For larger sizes, a custom order is necessary and negotiated individually for each custom order depending on extent of customization.