krtwood

I will accept returns for the full purchase price within 30 days. If the problem is due to my error (Defective item, wrong item, etc) I will also refund the shipping price. You are responsible for the return shipping, which must be done by a trackable means. Deposits are nonrefundable.

I cannot refund the full amount on engraved items but due to the nature of the modular system it's only the lid that needs to be replaced so they can be returned minus a flat $20 fee.

Most orders ship the next day. I generally use priority mail for smaller items and UPS for larger items. A very few small items can ship 1st class. Larger items will require additional shipping charges to Hawaii and Alaska, please contact me for details.

Shipments valued over $250 will require a signature, please be sure someone will be available to sign at the delivery address and that this address is the one given on your Paypal payment, or that you can pick up the package at your UPS facility.

Items damaged in shipment are my problem not yours, though you will have to be involved in filing the insurance claim. I pack extremely well so damage is very unlikely.

Please keep in mind I do pack according to UPS specifications of at least 2 inches of padding on the larger items. In some cases dimensional weight does apply. Should the calculated shipping charge end up excessively higher than the actual shipping, for example if you live in the northeast, I will refund the difference.

I generally do not ship internationally because of the prohibitive costs with the weight of my items. If you are overseas and absolutely must have something, you may contact me and I will decide on a case by case basis.

I love custom orders. I really don't mind any kind of convo at all!

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