krystamariedesigns

I want to you be completely happy with your purchase. You may return an item for a full refund within 7 days. The original postage is non-refundable. The item must be repackaged and returned in the same condition it was received. Buyer is responsible for the return postage. Please notify me via Etsy convo or email or before returning an item and specify your reason for return.

No Refunds/Returns on Custom Work.

I accept PayPal and all major credit and debit cards directly through Etsy.

No other payment methods are currently accepted.

All purchases are shipped via Canada Post. Items are normally shipped within 24 hours of payment, except on weekends and Holidays. Items will be shipped promptly after payment is received.

International Shipping:

I ship Small Package Air. This option DOES NOT include tracking. If you would like upgraded shipping please contact me to make arrangements. All Customs forms will be filled out accurately. Any customs duty/import fees and/or taxes are the responsibility of the buyer.

HOW TO CARE FOR YOUR KRYSTA MARIE DESIGNS JEWELLERY: The best way to care and clean your fabulous piece from Krysta Marie Designs, without compromising any of the metals or stones is to mix a small amount of water and baking soda together until a thick paste forms (will have a tooth paste consistency). You'll then need a damp SOFT (I can't reiterate this enough) toothbrush; dip it into the paste and scrub vigorously. Rinse it well and dry it thoroughly, immediately. When you're not wearing your piece, it is best to store it in a box or bag, away from dampness and air. (The worst place you can store jewellery is in the bathroom!)

PLEASE, DO NOT use Commercial Jewellery Cleaners or other Harsh Chemicals on your piece of Artisan Jewellery. (This not only applies to anything from Krysta Marie Designs, but pieces from other artisans as well). I cannot (and will not) be held responsible for the affects this may have on your piece. Baking soda, water (and possibly mild dish soap ie: Dawn) are ALL you should need to keep your piece looking impeccable. These are all safe for Gemstones and Silver.


CUSTOM JEWELLERY WORK: requires a 50% deposit before any work will be completed (once the design/quote have been agreed upon)

WHOLESALE: Krysta Marie Designs is happy to offer a wholesale program, please send me a convo to inquire. Please note that for wholesale a minimun order does apply.

QUESTIONS: Please convo me at any time with any questions or comments you may have. Communication is the key to any great relationship and seamless transactions. You can expect a response from me within 12-24 hours.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

*as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy:
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Compliance with laws:
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access:
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain:
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Lyenne Dunlop, am the data controller of your personal information. If you have any questions or concerns, you may contact me at kmdesigns [!at] hotmail.ca.

*If a customer contacts you to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.