Life Gifts & Accessories
kserra's Shop Policies
Thank you for viewing my policies. If you have any additional questions, please feel free to contact me.
I'm accepting payments through PayPal at the moment of purchase. If a purchase is made but payment is not submitted, I will contact the buyer in the case they need help in the purchase process, if after that payment is not submitted the order will be canceled within 48 hrs.
Orders will be shipped via USPS Priority Mail after payment is complete. Most orders are shipped within 3-5 business days. Rings and other made-to-order items can take up to 2 weeks. For custom orders, a time frame will be provided.
International orders will be shipped via USPS First Class Mail International.
*NOTE: ALL ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL. IF YOU WANT A DIFFERENT SHIPPING METHOD PLEASE CONTACT ME BEFORE MAKING A PURCHASE TO DISCUSS OPTIONS AND COST.
Refunds and Exchanges
I want you to love my jewelry but in the case something happens and you're not completely satisfied I'd be happy to refund, exchange or replace your item(s) up to 14 days after you have received your order. The one exception being custom orders. I do not accept returns or exchanges on custom orders, but if you have any concerns just contact me and I'll do my best to make sure you're happy with your custom piece.
IMPORTANT: When doing an exchange/replace the buyer will be responsible for returning items in their original condition as well as return shipping costs. Please note that the replacement order will be shipped after I receive the original order.
Additional Policies and FAQs
All jewelry of Karalee Designs are Copyrighted 2006-2010.
This material may not be used, reproduced, published or uploaded without permission. All Rights Reserved.
If you'd like to feature my work please contact me.
● Shop: www.kserra.etsy.com
● Web: www.karaleeserra.com
● Blog: www.karaleeserra.com/blog
● Facebook: www.facebook.com/karaleeserra
*Wholesale inquiries welcome*
Thank you for your visit!
Karalee Serra (c) 2006-2010
Last Updated February 4, 2011