kssmaternity

KSS Maternity

kssmaternity is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

kssmaternity is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on June 16, 2011
All K Sera Sera products are hand printed. Please allow 3-5 business days for your order to be processed and printed. If you have any questions about the status of your order, you can contact us at any time during business hours:

Monday - Friday: 10:00 am - 6:00 pm Eastern Standard Time

We ask that payment is made, in full within 30 days of purchase. All goods remain property of K Sera Sera until paid for in full.

Accepted payment methods

Paypal
Returns and exchanges
Returns & Exchanges:

We do not offer returns or exchanges for custom orders. This includes (but is not limited to) ink change, t shirt colour change and custom size request.
For your convenience we have created a sizing chart. We always recommend you order true to your pre-pregnancy size as these shirts have a generous cut. They are meant to grow with you. However, changing bodies can require different sizing than what was expected. Items may be returned or exchanged, provided that they have only been tried on and not worn or washed, still have their tag on, and are in “as new” condition. You have 30 days from the date Canada Post delivers your package to have it post marked. Returns and exchanges are to be delivered to:


K Sera Sera
Returns & Exchanges
119 Richmond Park Drive
Keswick Ontario
L4P 0A2
Canada

We treat your exchange as a new order to make it easier for you to track your purchase online and correctly credit your return.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
Refunds for items returned more than thirty days after the purchase date will be in the form of a merchandise credit (gift card) redeemable with your next purchase on www.kssmaternity.com

Please make sure to enclose a copy of your invoice or to provide your invoice number. Please allow up to two billing cycles for a refund to appear on your credit card statement.

Special offers may be subject to reduction by a return/exchange.


For your protection, you must insure the package for the value of the item(s) enclosed.


Return:

To return an item, simply email us with a return request. We ask that you ship your return item(s) back to us. Again, for your protection, you must insure the package for the value of the item(s) enclosed. When we receive your returned package, we will email you a reply with the status of your refund. You will be credited the cost of the item(s) returned. Again, Please allow up to two billing cycles for a refund to appear on your credit card statement.

Exchange:

To exchange an item for the same item in a different size or colour, simply email us with an exchange request. Purchase your new size/colour selections. We will process the new order and ask that you ship your exchange items back to us. Again, for your protection, you must insure the package for the value of the item(s) enclosed. When we receive your return package, we will e-mail you a reply with the status of your or exchange.
Payment
Methods of payment:
All Prices are listed in Canadian Dollars.
Visa, MasterCard, Debit, personal cheque, PayPal and cash are all acceptable forms of payment.
K Sera Sera will charge a returned check fee of $47.00 (CAD) to cover banking fees and administrative costs. In an instance of a second returned check, we reserve the right to terminate the transaction completely. If agreed to, we shall insist on future CASH transactions only.
Sales tax
Applicable Provincial, Goods and Services and Harmonized taxes will be calculated and added to the invoice charged to all Canadian orders. International orders will not be taxed.
Shipping
National Shipping:
At K Sera Sera we use Canada Post's Xpresspost / expedited shipping service. All Canadian shipments are insured, with tracking information.
International Shipping:
We ship all International Orders using Canada Post's "Small Packet Air" shipping method. Canada Post is our primary method of shipping in Canada, The United States, as well as Internationally. All duty taxes are the responsibility of the receiver. Because we have no control over what a country will charge, it is the receiver's responsibility to pay all Taxes, Custom Charges and Duty Fees. Please note that in some countries these charges can be anywhere between 10 – 50 % of the price of the goods that you've purchased. If you refuse the items at the time of delivery due to tax charges, you will be charged for K Sera Sera's shipping charges, any customs/brokerage charges as well as the cost of return shipping.

K Sera Sera - National delivery times:
Standard: 5-10 business days

K Sera Sera - International delivery times:
Standard: 5-20 business days

Note: Business days are Monday-Friday, excluding Canadian holidays.

All shipping costs are clearly labelled on each listing and calculated accordingly in your cart. If you have any questions regarding the cost of shipping please give us a call, we are happy to help!
Additional policies and FAQs
Backordered items:

We try to keep our website updated daily. However, sometimes we experience a greater than expected demand for an item. If the item is backordered we will contact you to let you know.

Damages:
K Sera Sera is not responsible for damages that occur during care of item, such as dry cleaning or washing.