ktbluecreations

{RETURNS - EXCHANGES - DAMAGES}

♥ I do not accept returns/exchanges
♥ If there is an issue with your order, please contact me with any concerns within 3 days of receipt
♥ Custom orders may not be exchanged/returned
♥ Personalized orders may not be exchanged/returned
♥ Orders may not be returned for missing event date - always list event date in "notes to seller" during checkout
♥ Shipping costs are not refundable
♥ Shipping costs for returned items are the responsibility of the buyer
♥ Every effort is made to package orders with great care to ensure it delivers safely. I cannot be responsible for any damages, lost items, or delays in shipment caused by USPS.

♥♥ By purchasing from this site you agree to my policies.♥♥

I accept all forms of electronic payment. Orders will only be processed after payment has been confirmed. If paying with PayPal e-check, your order will NOT begin processing until it clears (generally 3-5 days).

You do NOT need a PayPal account to purchase with PayPal - please follow instructions below:

PAYING WITH CREDIT/DEBIT CARDS
** During checkout, please click the "Checkout with PayPal" button. You will be redirected to a new page which will have your order summary on the left and "choose a way to pay" on the right. Directly below the "Pay with my PayPal account" option & login, there is a link that reads "Pay with a debit or credit card, or PayPal Credit". Choose that link and you will be able to pay with your own credit or debit card without having to sign in and/or sign up for a PayPal account.

Thank you for your business!

{Shipping}

**Please contact me BEFORE purchase if you need this to be rushed. We can discuss & I will do my best to accommodate you, depending on current workload**

♥ I ship via USPS First Class Mail to offer you the most economical shipping method possible. Priority Mail is available for an additional cost.
♥ Shipping costs include handling/packing materials
♥ Orders generally ship within 9-10 business days from date of cleared payment. Please allow for the full processing time before shipping.
♥ If upgrading shipping to PRIORITY 2-3 DAY MAIL, that will only speed up the transit time AFTER the full processing time. It will not make an order ship out sooner.
♥ Custom orders can take longer to ship and I will notify you with an expected ship date
♥ During periods of large volume, your order will be shipped based on EVENT DATE. Please list your EVENT DATE in the order notes, during purchase. Please make sure the date is AFTER the latest estimated delivery date.
♥ Orders shipped First Class Mail will take between 3 to 5 business days for domestic travel.
♥ Orders shipped Priority Mail will take between 2 to 3 business days for domestic travel.
♥ Priority Mail comes with insurance. It will be the buyer’s responsibility to contact USPS for insurance claims.
♥ USPS offers delivery confirmation number not tracking numbers. While the number can give a general idea of where your package may be it does not always reflect its status.


{Lost, Stolen, and Undelivered Shipments}

USPS failures are not my fault or a reflection on my level of dedication to my customers.

♥ KT Blue Creations is not responsible for lost, stolen, slow transit or undelivered packages.
♥ Replacing/Reshipping orders will be at the cost of the buyer for USPS failures
♥ Please keep in mind USPS transit times are taking longer due to the COVID-19 pandemic. This applies to both standard shipping & Priority Mail shipping.
♥ Delivery dates are NOT guaranteed for standard shipping & Priority shipping.

{Shipment & Address Changes}

♥ I ship to the shipment address listed in the Etsy order confirmation unless notified otherwise at the time of purchase.
♥ Any packages returned due to wrong or incorrect addresses will be reshipped at the cost of purchaser.
♥ Refunds are not provided for incorrect shipping address