Judi Watson Wolff on Oct 20, 2016
The hat is nice we got it within a week
Lauren Starnes on Sep 5, 2016
My fiance and I were very happy with the boxers! Thank you! I also received they product very quickly.
My Free Standing Lace, is made by me in any color embroidery thread available. None of my lace is ever pre-bought and repurposed.
Custom designs are made to order for the customer’s needs, including size, colors and item to be embroidered. I have digitized for the small business and individual. Custom designs become the property of KT Images unless a prior agreement is made with the customer, ask for details.
All of my custom designs are sized based on detail required.
Stock designs are not sizable.
I digitize for other embroiderers, pricing is based on the time required to set the stitches. I minimize color changes and can provide a variety to embroidery formats. Designs become the property of the embroiderer who ordered the design.
I deal with a number of distributors for a variety of items to be embroidered. Such as t-shirts, outerwear, hats, sport shirts to name a few. Prices are wholesale and you can purchase 1 or more. I do not have a minimum requirement.
All work is done in a smoke and pet free environment.
Visit my other shop Stitch Nation at stitchnation.etsy.com
Accepted payment methods
- Accepts Etsy gift cards
- Money Order
For custom orders I will quote you an estimate if needed with a final quote once an agreement is made on design, item etc. If you need an invoice please ask prior to shipping.
Custom orders: items ship in 1-2 weeks
Turnaround time for orders of larger quantity is based on design size, number and item to be ordered, commonly this is 2 -3 weeks.
Any additional time will be advised prior to final sale.
Items that are large will be placed in plastic prior to the final container.
Jewelry will be placed in an organza bag or jewelry box, then a shipping box to maintain the integrity of the item.
Lace is placed on carboard to maintain the integrity of the lace then in plastic bags for protection.
For international orders, I have a flat rate shipping charge. If the shipping and handling costs was less and you used pay pal to pay your bill for the item, I will refund the money to your pay pal account
All items are shipped upon receipt of payment.
Shipping options of USPS, occasionally UPS or FedEx.
Designs digitized for embroiderers will be sent zipped file via email.
Returned orders because of an incorrect address provided by the customer, will be re-shipped after a shipping payment is received from the customer.
Refunds and Exchanges
If the item does not meet your satisfaction, KT Images Embroidery will refund you the cost of the item only once the item is returned and there is no damage or wear and tear.
If it appears that the item has been worn, NO refund will be given.
If you want an exchange, KT Images Embroidery will work with you to achieve customer satisfaction.
If the item is damaged, there will be no refund.
To receive a refund, the item must be shipped back within 3 days of delivery. and you must make a written request within 1 day of delivery.
No refunds on Custom orders.
Refund request of purchased items prior to shipping will receive 100% refund within the 24-36 hour window of purchase. If I have packaged the item for shipping a deduction of handling charges will not be refunded.
I am not responsible for items lost or damaged in transit, but will work with you if there is a problem.
There is no refund for shipping and handling, nor refunds for money spent to ship swatches for embroidery orders.
Additional policies and FAQs
If you wish to use my items for your own craft, you must let me know up front.
Custom designs: I would be happy to email you a photo of your design or item designed prior to shipping to make sure that your satisfaction is guaranteed. Any design or item you see on my www.ktimages.biz can be ordered to your requirements. Feel free to ask.
All custom designs receive 10 hours of free digitizing with the purchase of the design. Past that amount of time I charge an additional $20 per hour which is added on to your bill. A pre-payment is required to start the process.
Custom listings: if you request a custom listing, it is expected that you purchase the items, since each listing is a cost to the shop.