4336 Sales



4336 Sales On Etsy since 2010

0 out of 5 stars
Shop owner



Announcement   Our online shop has moved! All Etsy orders have been shipped. Please visit our new shop: www.kumacrafts.com ♥ Thank you everyone for your support! ♥

Follow us:
♥ Tumblr: http://kumacrafts.tumblr.com
♥ Facebook: http://www.facebook.com/kumacraft
♥ Twitter: http://www.twitter.com/kumacrafts


Our online shop has moved! All Etsy orders have been shipped. Please visit our new shop: www.kumacrafts.com ♥ Thank you everyone for your support! ♥

Follow us:
♥ Tumblr: http://kumacrafts.tumblr.com
♥ Facebook: http://www.facebook.com/kumacraft
♥ Twitter: http://www.twitter.com/kumacrafts


Contact shop owner


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Shop policies

Last updated on September 24, 2012
Welcome to Kuma Crafts! Please read my policies. If you do not agree with my shop policies, please do not buy!

If you have any questions don't be afraid to convo me! I will be happy to assist you! ^_~


I receive a ton of emails each day. While I try my best to respond to them within 24 hours, sometimes it can take me up to 72 hours to get to your email. Please be patient. ♥

While I am happy to answer questions and assist you, there are some things you need to know before you contact me:

♥ All messages asking for discounts, coupon codes or lower prices will be ignored. My prices are firm and fair.

♥ Messages asking me about who my suppliers are and/or how I make my items will be ignored. For crafting advice/help, please us Google. I assure you, you can find most information just by spending a little time searching.

♥ Messages with an overall negative/insulting/rude tone will be ignored. If you personally attack me, my items or my policies, I will report the conversations as abuse.

♥ Overall, please use common sense and courtesy before clicking the send button! THANK YOU!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal

♥ I only accept payment via PAYPAL and payment is due at checkout. If you cannot make payment by PayPal please do not buy!

♥ I do not accept cash through the mail NO EXCEPTIONS. I've had too many bad experiences with this.

♥ Occasionally we have coupon/promotion codes available. Coupon codes MUST be redeemed at the time of purchase! Coupon codes cannot be redeemed after purchase, or on previous orders. For help on redeeming coupon codes, please see the following article: http://www.etsy.com/help/article/350

♥ Regarding Tax, I am a registered business and therefore am required by law to collect taxes on all Canadian orders. I collect the applicable HST rate for Ontario, British Columbia, Nova Scotia, New Brunswick and Newfoundland and Labrador residents, and 5% GST for all other provinces.


Like many other indie artists, sometimes I accept Pre-Orders for popular items. These Items contain the words "PRE-ORDER" or "MADE TO ORDER" in the listing title and description.

To put it simply, buying a "pre-order" item works like buying any other item. You place an order normally and pay the FULL PRICE up front. The only difference is you get the item a little later. The item listing will specify the wait time or an approximate ship date. Please DO NOT contact me to ask to put a deposit down, or attack me personally for accepting pre-orders. If you send abusive messages, you will be banned from purchasing from my shop. Many artists have been doing pre-orders this way for years, and it is quite a common practice. Thank you.
★ IMPORTANT ★ I will ship to your PAYPAL address. If you want it shipped to your Etsy address please include a note with your order.

♥ If you place two or more orders separately, your orders will ship separately, and you will not receive a combined shipping discount. So please make sure that you purchase everything at the same time to receive combined shipping!

♥ I no longer ship to BRAZIL! I'm very sorry for this inconvenience, but almost every parcel I have sent to Brazil has either been lost or delayed for months by Brazil's postal system. It makes me really sad to do this, and I hope that the situation improves one day. If you place an order and it is being shipped to Brazil, it will be cancelled and refunded.

♥ Please DO NOT purchase an item if you need it by a specific date, unless you contact me first. If you purchase an item and leave a comment stating you need it by a specific date, I may cancel and refund your order - especially if the date is only a few days away!

♥ Please double check your address before placing an order!! I cannot stress this enough. I am not responsible for lost packages due to an incorrect address being entered at checkout.

♥ Orders containing in-stock/ready to ship items will be shipped and processed 3-5 business days after we receive cleared payment. If you pay via PayPal eCheck your order will ship when your eCheck has cleared (they do not clear instantly), no exceptions! If one of the items says "PRE-ORDER" or "MADE TO ORDER" in the item title/description, then your order will ship within the time frame specified in the listing.

♥ Items that ship for ~$3.00 (US/Canada) and ~$5.50 (International), are shipped in a padded bubble mailer with bubble wrap. The maximum allowable thickness of these packages is 20mm. Damaged packages are extremely rare. However if you are uncomfortable with this and want your item shipped in a box or with more protection, please contact me first. Shipping rates for parcels over 20mm in thickness increases to around $8 (US/Canada) and $10 international.

♥ All items are shipped via Canada Post regular airmail which is cheap, quick and reliable. Lost Packages are extremely rare. However there are NO TRACKING NUMBERS. If you need a tracking number please contact me BEFORE purchasing as this costs a lot more. The only shipping option available with tracking numbers is express shipping.


♥ For a small package within Canada, Xpresspost is typically $8-15 depending on your province.

♥ To the USA “Expedited” (which goes through the USPS as priority mail) starts at $15. Express mail is around $30. Please keep in mind that I am located in Canada, hence the high rates.

♥ To international destinations, express (EMS) starts at around $70 (even for a small package!). Right now, EMS is the only shipping option that comes with a tracking number for international parcels.

Please do not send me messages complaining about my shipping rates. These will be ignored. I have no control over these rates and they are set by Canada Post. I am not making money off of shipping, and a lot of time I am charging less than it actually costs me.

♥ Please take care to note your country's customs/duties regulations - I am not responsible for any customs or duties fees incurred! For US/International orders It is required by law that I declare the value of goods in the package.

♥ Once your order has been shipped, you will receive your order within 7-21 business days. Please keep in mind that your order is shipping from Canada and t there may be additional delays when your item goes through customs. We appreciate your patience!
Refunds and Exchanges
All sales are final.

However, if there is a problem with your order please please please, contact me before leaving negative or neutral feedback. I will be happy to sort things out with you! If a package has been lost or damage in transit, please contact me asap and we will sort it out ^_^
Additional policies and FAQs
★IMPORTANT★ Jewellery Care:

♥ If you need to clean your items, please use a damp cloth to clean any acrylic/lucite items. A dry microfibre cloth will work wonders to remove fingerprints, dust and dirt from your acrylic pieces. For metals you may use a soft polishing cloth to freshen up your piece (if need be).

♥ Please DO NOT soak your items in water! Remove all jewellery before taking a shower or doing dishes. DO NOT clean your jewelry with alcohol or alcohol based cleaning agents, alcohol will weaken the acrylic and may cause it to crack.

♥ I strive to make my items sturdy and resistant to everyday bumps, but please be gentle with your new items. Do not throw them around or give them to small children to play with! Especially ones covered with swarovski crystals. Please take care of your items! THANK YOU!! ^__^

♥ About gold toned chain: All gold toned chain eventually fades over time. But following a few simple tips can prolong its life! Remove your chains before sleeping, bathing and doing and strenuous activity.

★Custom Requests★

♥ For certain necklaces I may be able to offer custom chain lengths. Please contact me BEFORE purchasing to ensure I can adjust the length for you!

♥ If you would like something made into a phone charm, please contact me first with the exact item you would like to purchase. Not all items can be made into phone charms. Also please note I cannot make any of my items smaller.

♥ I DO NOT accept custom orders for printed acrylic charms.

♥ Currently I am NOT accepting custom orders for layered acrylic charms.


♥ Unfortunately dealing with consignment shops has been uncomfortable and stressful for me. I no longer offer my items for consignment OR drop shipping.

♥ At the moment due to high demand, I am unable to accomodate wholesale orders. If and when the situation changes, a message will be posted here.