kyleemaedesigns

I want you to be completely satisfied and thrilled with your handmade item. If for any reason you are not, I will be happy to make things right for you. Please contact me if there is a problem through Etsy messenger. Please understand if you are requesting a refund, shipping charges will not be refunded and a 20% restocking fee may also be incurred. No custom items are returnable.

I accept all forms of payment offered on Etsy. Paypal and all credit card sales can be transacted through the online terminal. If you have any concerns about this, please contact me. No custom orders will be started until you have paid in full. Please note, if I have posted you a "reserved listing", that is not considered a paid order.

All of my items are shipped via USPS First Class mail, in an envelope with substantial padding. USPS scans the label's QR code, which is how tracking events are recorded. You can always view your package's progress by logging into your Etsy account and viewing the tracking under your purchases. For all packages within the US, you can also track your shipping with the tracking number provided through the USPS.com site. Please contact me via Etsy messenger if you have any questions concerning shipping and I'll be glad to help.

Once your package has been sent, it usually takes about 2-8 days to receive it. When I print your shipping label, you will receive a shipping confirmation with tracking number. If you are in a time crunch, please message me first to make sure that I can get your order out to you in time. Please understand once the package leaves our studio, the timeline of the postal service can vary greatly and we cannot control that part. I do offer Priority and Express USPS shipping at checkout for an additional fee.

*International orders please note - I send all international orders first class international mail through Etsy, who uses a third party shipper. Tracking is only available through your Etsy account. Due to customs, it can take up to several weeks to receive your order. I have no control over this. The tracking number you receive when I ship your item will assist you in tracking your package. Please be aware, buyer is responsible for all add'l import taxes incurred.

If a package is returned to me due to the fact that it is undeliverable to your address or because of another postal issue, you will need to purchase a new label to have it resent. Please contact me if this occurs and I will send you the listing to have it resent.

Please note - if the post office declares through tracking that your package has been delivered and you have not received it, you will need to contact your postal service and file a claim for a lost package. We cannot be responsible for replacing/refunding packages marked "delivered" due to theft/dishonesty.

Everything in my store is personally handmade by me. Each letter stamped, spoon flattened, package prepared for shipping.... I take great care with each piece I create, knowing they are a direct reflection of our family owned business.

I use Etsy messenger for all communication with my customers. If I have a question concerning your order, I will send it through messenger. If you do not respond, this can hold up your order. Also, if you have any questions during your buying process, the quickest way to communicate is through Etsy messenger. I'll be glad to help and usually get back to you within a few hours.