I'm proud to offer quality articles and want you to be entirely satisfied with your purchase, so if there is any inconvenient, please let me know via convo. Depending on the situation, I will offer to exchange or accept a return and refund less the shipping charges.

I accept Paypal, Visa, Mastercard, Direct payment and Etsy gift cards. Paypal is a SECURE and EASY way to buy on the web. You can register at Paypal.com anytime. All it takes is a credit card number or a bank account, and five minutes of your time. * I am Paypal verified * :)

Here's a link to show you how to complete a transaction on Etsy:

http://www.etsy.com/help_guide_checkout.php

*** Each items are sent in a recyclable cardboard box instead of a bubble mailer to ensure the best protection for your items.

I ship within 1-3 business days after your payment is cleared.

Please allow 1-3 weeks for your package to get to you, but be aware that it may take up to 4 weeks to arrive.

Shipping costs:
$4.95 US dollars for USA and Canada, $6 US dollars for international, FREE for any additional article.

Coverage for loss or damage up to $100 automatically included with your order. Please note I cannot be held responsible for any additional duty fees that may occurs.

I keep a receipt with date, name and address of the sender and receiver in file, but NO GUARANTEED TIME DELIVERY, or TRACKING NUMBER excepted sometimes for Canada in the case of a larger package.

I ship via Canada Post airmail unless otherwise requested.

Please make sure your Etsy and Paypal addresses does match together.

If you would like me to remake a sold item you really like, contact me to see if it is still possible. I may be able to make a similar item for you! I am also very open to custom orders!

B&M shop owners, contact me with your shop infos/address/website to access my wholesale prices.

** From time to time, I do offer promo codes on the fan page at Facebook.com/bijouxsandrinedevost or participate to a giveaway with a chosen blog. Please remember the promo codes/ discounts may be used only one at at time!

If you have any question, don't hesitate to send me a convo. I'll answer within 48h, usually on the same day.


Thanks for shopping at BijouxSandrineDevost.etsy.com!! Enjoy your visit!

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in Canada, in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Sandrine Devost, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] sandrinedevost.com.