LabyrinthLeather

Labyrinth Leathercraft

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Our products are handcrafted in Canada by my wife and I out of solid, full-grain leather from Italy, to a level of quality and attention to detail not found in mass manufactured goods. Why buy the same item over and over when you can skip the store-bought disappointments, invest in handmade quality, and get decades of use?

COVID-related issues may affect shipping and crafting times - we will contact you with reasonable expectations on purchase, or you can contact us for estimates.

Announcement

Last updated on Jun 17, 2020

Our products are handcrafted in Canada by my wife and I out of solid, full-grain leather from Italy, to a level of quality and attention to detail not found in mass manufactured goods. Why buy the same item over and over when you can skip the store-bought disappointments, invest in handmade quality, and get decades of use?

COVID-related issues may affect shipping and crafting times - we will contact you with reasonable expectations on purchase, or you can contact us for estimates.

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LabyrinthLeather

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LabyrinthLeather

Reviews

Average item review
5 out of 5 stars
(1737)
See reviews that mention:
Quality 555 Shipping 299 Customer service 284

Shop policies

Last updated on August 7, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If there is a flaw in our workmanship beyond the expected minor variations that give handmade goods their charm, we will accept a return for full refund as long as the item is shipped within 30 days from the date of delivery. If it shipped later than that, we will offer a store credit or exchange for a comparable item.

If the return is motivated by a concern other than workmanship, such as the sizing not fitting, we offer a store credit or exchange if the item is shipped within 30 days of delivery. The only exception to this is that belts made to custom sizing (sizing in between or outside our normal size range of 32", 34", 36", 38", 40", 42", 44", and 46") cannot be returned for sizing reasons, so please make sure of your sizing and ask us if you need help to do so!

In case of a return, if the reason is a flaw in our product, we will cover shipping in both directions if needed. In the case of a return for other reasons, such as sizing, you will cover both shipping costs.

Please send returns to the below address:

Labyrinth Leathercraft
PO BOX 99900 RK 205 772
RPO CITY CENTRE
VICTORIA BC V8W 0C3

IMPORTANT NOTE: Please ensure that you mark the customs form as a "Return" not "Merchandise", otherwise we get charged duty.
IMPORTANT NOTE: Please also use regular post and not a courier, as otherwise we get charged brokerage.
IMPORTANT NOTE: If either of these two instructions are not followed, we reserve the right to refuse the exchange because the value of the duty and brokerage often exceeds the value of the item.
Shipping
As Canada Post charges over double for tracking on international orders, we do not offer it by default. After the time it takes us to craft your order, shipping within Canada typically takes 5 to 10 business days, shipping to destinations in the States typically takes 7 to 10 business days, and shipping to other international destinations can take anywhere from 10 to 21 business days depending on your location and your country's customs practices regarding leather.

You will receive a notification through Etsy's system when we have completed and shipped your item, as well as a direct email from us which will include tracking information if you qualify. If at any point in the process you have any questions about the status of your order, please feel free to contact us.

If your package is late and you are concerned that it may have gone missing in the post, contact us immediately and we will take steps to rectify the situation!

IMPORTANT NOTE: As with any internet vendor, we are not legally able to collect and remit foreign import duty, so international (outside of Canada) orders may be subject to import duty charges upon arrival. Most countries assess on a lottery systems, so most of our packages make it through without duty, but we can offer no guarantees, as your home country has rights to apply whatever import duties they have in policy. Contact your local government for more details.