Announcement * EXCITING NEWS!! * If you are in San Francisco/Bay area and would like to come see and try on some of our beautiful pieces, please contact us at customerservice [!at] laceandliberty.com!!
* EXCITING NEWS!! * If you are in San Francisco/Bay area and would like to come see and try on some of our beautiful pieces, please contact us at customerservice [!at] laceandliberty.com!!
Katie on Mar 3, 20175 out of 5 stars
I loved having the option to try on at home. I have a vision in my mind for what I want my dress to look like and it's tough walking out and in dressing rooms at boutiques and knowing even before I go show family and get their opinions that it's either something I do or don't like/love. It sometimes gives you the feeling like you're disappointing those you take with you or you're being "too picky!" Having the option to do this with close friends who understand opinion is lightly needed and ultimately it's what I'm comfortable and feel best in was great! The staff was awesome allowing me to order 2 corsets and 1 skirt for the Try On at Home $45.00 box. Loved the experience!
Abigail on Jan 8, 20175 out of 5 stars
Danielle and Jacqueline were so helpful throughout the process of ordering my dress, answering all my questions and quickly responding and offering alternatives when there was a small problem with my delivery. The skirt fits perfectly around my waist and the fabric is beautifully soft , light and flowy. It is really well made. The only thing I would change is that the poppers that attach the train onto the skirt are quite noticeable so I will need a belt or sash to cover them. Other than that, I am really happy and can't wait to wear it on my wedding day :)
Victoria on Oct 6, 20163 out of 5 stars
The designers were really kind and rushed a custom-made top for my wedding, but the measurements were really off for the sleeves, which ended up huge and baggy. The store wasn't at all willing to fix the mistake when I contacted them, and I had to spend even more money getting the sleeves altered and taken in elsewhere. The top was otherwise really lovely and I got tons of compliments on it, but I did not appreciate the level of customer service and their unwillingness to make it right.
Lace and Liberty responded on Oct 6, 2016
Hi Victoria Thank you for your feedback, we’re glad to have the chance to make this beautiful lace top for your wedding. Our store policy is that we do not provide alteration services as we feel it’s best to have the pieces altered locally in person to fit. We do however guarantee that we will remake or refund your pieces if for some reason your local tailor deems the piece unalterable to fit you. We are very sorry that you felt you had a bad customer service experience as we did strive to work with you on your very limited 2 week timeframe by rearranging our schedule to complete your top without charging any rush fees. We do place our customer service as our upmost priority and appreciate all your feedback and will look to continually improve. Thanks! Danielle & Jacqui
Amanda on Sep 16, 20165 out of 5 stars
It is even more beautiful in person! Cant wait to wear it
Lindsay on Aug 24, 20165 out of 5 stars
I absolutely love my skirt!! I hand made my own top and was worried about the pairing but it works absolutely beautifully! This skirt is so divers and works with bohemian looks as well as classic looks. I'm excited to wear the skirt as a separate after my wedding as well!! :)
Mindee on Aug 11, 20165 out of 5 stars
I ordered the Chateau skirt as a sample to try on. The skirt is beautiful and flawlessly made. It was not, however, flattering on my body type. But if it had been, I would purchase it instantly. Loved it so much! Very fast delivery. Communication was super easy! The packaging was beautiful and organized. Would definitely purchase from L&L again!
zambellik on Jul 13, 20165 out of 5 stars
Amazing belt. I have received so many compliments when showing people photos of my dress with the belt on. Great detail work and quality as well!
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Frequently asked questions
Made to Measure
All of our skirts, tops and dresses are made to your own measurements, proportions and height. With this in mind, our designs will give brides a better fit than standard sizing allows.
For each custom made piece we will have it made to the measurements you provided. These pieces will be made with your proportions & height taken into consideration, and if any of your measurements look obviously wrong we will highlight that to you upon ordering. However we do not guarantee 100% perfect fit and alterations may still be needed.
Custom and personalized orders
We do not provide alteration services. We recommend Brides whom need alterations on their pieces to seek out an experienced local seamstress. We do not expect hefty alterations as the pieces are made to your proportions and our pieces are designed with easy alteration in mind. However the bride will be responsible for alteration costs incurred if any.
If however for any reason your local seamstress deems the pieces unalterable to achieve a good fit for you, we will happily remake the pieces immediately or give you a full refund.
We do not accept returns for other reasons.