Accepted payment methods
Returns and exchanges
Exceptions - please message us if you do have a problem with your purchase and we will sort out the issue. We will do a return, partial refund, or exchange if there is something significantly wrong with your purchase that was not accurately described in the listing.
Lace Embrace does not do exchanges or returns based on fit issues so please choose wisely! We are more than happy to take additional measurements and answer any questions or concerns you may have before purchasing!
Lace Embrace does not do refunds or exchanges for unclaimed items, or items returned due to non payment of customs fees.
ORDER CANCELLATIONS: We request that you do not purchase and then cancel your order as it is very hard on a small business. If you absolutely must cancel your order, there is a 20% restocking fee. Cancellations are only possible if the order has not yet been shipped.
Canada - all orders are shipped with tracking and insurance.
USA - shipping will be without tracking unless upgrade is purchased.
For larger, heavy items shipping may already include tracking but please confirm before purchase.
EU - shipping will be air mail without tracking or insurance unless upgrade is purchased. For larger, heavy items shipping may already include tracking but please confirm before purchase.
Everywhere Else- Please get in touch for a shipping quote before purchase.
If you would like to make sure your package has tracking and insurance or you would like to add it to your purchase, please message us before you purchase and we will adjust the listing accordingly.
Lace Embrace is not responsible for lost packages. Please inquire about how your item is being shipped before purchase!
Lace Embrace is not responsible for customs / border fees.
Lace Embrace is not responsible for unclaimed orders.
Additional policies and FAQs
Layaway is available on purchases over $150CAD. The garment must also have been online for at least 1 week before it's eligible for layaway. The first payment will be a non-refundable deposit and then I accept 2-3 more payments before the complete payment. Full payment is due within 30 days of first deposit.