lacreatureandyou's Shop Policies
La Creature and you stocks items designed and hand made by me in my Dublin (Ireland) studio. Therefore each creation is unique. My goal is to offer useful and loveable products for the home and its decor. I work mostly with natural fabric: cotton, felt, linen. I print fabric to bring to life my funny lines or quirky drawings.
Quality is a priority. Each design is fully tested in real life (generally in my home) before it is added to the shelves. Each product is quality controlled before packaging so it matches specifications as described on the product listing. If you're not happy with the quality of a product, talk to me.
Talk to me. I am open to discussion whether you have a question, a comment or even some critic. I love when buyers and non buyers get in touch. I am the kind of seller ready to talk through an issue and solve it whenever possible.
Payment methods are either:
. credit cards,
. debit cards,
. Etsy gift cards,
Order should be paid for before item is shipped. If not paid within 7 days after placing the order, I will contact the buyer to discuss the delay and if no payment has been made after 7 additional days I may cancel the order.
Buyer may cancel the transaction within 7 days after the order has been placed. If the order has not shipped yet, I would refund the full amount paid by buyer (including shipping fees). In the case the item has already shipped, I'll refund the amount paid by buyer for the product (excluding shipping fees) after the item has been sent back to me (shipping fees to be paid by buyer) in good state.
I ship worldwide from Ireland using AnPost (Irish post service). By default I use Standard Post therefore there is no tracking or insurance for the parcel. Depending on the item value or if requested by the buyer, I would use Registered or Express Post or any other required by the buyer (additional shipping fees to be paid by buyer).
Expected delivery time for Standard Post are (this is from actual shipping day):
- To Ireland: next day
- UK: 2/3 working days
- EU: 3/5 working days
- US: 5/7 working days
- Rest of the world: up to 9 working days
I ship within 3 working days after the order has been placed. To calculate expected delivery date, please add 3 working days + expected delivery time as stated above depending on your location.
Refunds and Exchanges
If you are not happy with the item, you are welcome to send it back to me within 7 days after expected delivery date and I would fully refund if the item is in good condition. Please note that shipping fee to return items are to be paid by buyer.
Additional Policies and FAQs
I welcome all wholesale inquires or custom orders. Pricing and conditions to be discussed based on the nature of the requirement.
Last Updated January 7, 2014