ladydemeter's Shop Policies
welcome to lady-demeter! everything is handmade by myself in a smoke free home. i put a lot of time and love into what i do and i hope that you can find something that suits your needs and if not, let me know and we can work on it!
i am so appreciative you have come to visit my shop and i take suggestions and criticism, so let me know what you'd like to see!
i am always creating new and wonderful items so check back often!
I accept both credit cards and paypal and is due upon purchase. i will ship to the address paypal/etsy account, so make sure they match. i will keep in touch via convo regaurding time frame. i usually have very fast shipping.
If you're new to ETSY you might find this guide to getting started helpful: http://www.etsy.com/help_guide_checkout.php
If you're new to PayPal, below is an article by ETSY about how to pay with a credit card through PayPal and/or how to sign up:
ABOUT E-CHECK: If you choose to pay via PayPal's e-check method there will be a waiting period before the funds transfer from your account to ours. PayPal recommends that sellers wait until all funds are processed prior to mailing.
RESERVING AN ITEM:
We will hold an item up to 48 hours under your name if you contact us PRIOR TO PURCHASE with a request. Please state clearly your intentions to complete the transaction so we can agree on a reasonable time frame for payment.
LAYAWAY, TRADES & OFFERS:
We are not offering layaway payments or trades at this time. We do not accept offers and do not haggle on our pricing. Our asking prices are firm unless we advertise a discount, sale or promotion.
No orders will be shipped prior to receipt of full payment by Lady-Demeter
everything will be shipped via united states postal service and will be shipped once a week, i do not have a certain day but will let you know when i mail out your item. as of 06/22/2011 i offer insurance on all packages, the minimum price of insurance will be three dollars. if you wish to purchase insurance please message me prior to purchase.
INTERNATIONAL SHIPPING: Items shipped to "Everywhere Else" are shipped via USPS First-Class Mail International and are subject to destination restrictions. Before placing an order, please check here to see what restrictions may apply: http://pe.usps.gov/text/Imm/immctry.htm
International Shipping charges start at $3.00 International orders cannot be tracked. If you'd like to upgrade your shipping service, please contact me before placing your order. insurance on international orders starts at $15.00 this is not my personal price but the starting price at the US post office, please inquire if you would like to add insurance. I cannot be responsible for items lost, stolen, delayed or damaged in the mail that is shipped internationally.
Buyers are responsible for all customs, tariffs, fees, taxes, etc.
Refunds and Exchanges
Customer satisfaction is important and I strive to ensure you receive a quality made product! i will only refund/exchange due to postage mishandle, If your purchase arrives broken, please let me know within 24 hours via etsy conversation and send me a picture and either I can send you a replacement or I will refund your purchase once the item is shipped back. there will be no refund on shipping either way. i depict the items as best i can in descriptions and photos, for that i will not refund/exchange items for the sole purpose that you just dont like it.
Absolutely no returns on any hats due to hygeniec issues!
Additional Policies and FAQs
i accept custom orders and if you have one, convo me and we can see what we can come up with!
Last Updated October 15, 2013