ladykerrydesign
Edinburgh, United Kingdom
3,157 Sales
Shop policies
Last updated on
May 9, 2022
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Hi! Welcome to my shop. I love using punny wordplay in my work and use a combination of hand-drawn designs plus playful digitally created typography.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
Paypal.
Orders will not be shipped until payment has cleared.
Terms of business: All sales are subject to UK and EU law
Orders will not be shipped until payment has cleared.
Terms of business: All sales are subject to UK and EU law
Shipping
Please ensure that your supplied address is correct. If item is returned to me due to the incorrect address being supplied, you are responsible for any additional postage costs.
Terms of business: All sales are subject to UK and EU law
I ship all items First Class (United Kingdom) using Royal Mail within 3 working days. Royal Mail advises that First Class post should then take 1-3 days to arrive, but can take longer if it coincides with bank holidays etc.
First Class does not include tracking -if you require either tracking, insurance or a faster service please contact me to discuss options before buying as additional charges will be incurred.
INTERNATIONAL SHIPPING
At this moment in time I only offer some of my items for international shipping. If you are very interested in one of my items that is not eligible for International shipping ( and live outwith the UK) please don't hesitate to contact me as I will consider making exceptions in some circumstances.
International shipping is by airmail - please allow 15 to 21 working days after dispatch for your order to arrive. At particularly busy periods, such as Christmas, international orders can take up to 6 weeks to arrive.
Upgrades to tracked are available on some items - just select it on the drop down option. If it is not available as an option, please contact me for an additional cost to upgrade. If orders go missing please allow sufficient time for it to be returned to me before I can replace or refund the item.
Terms of business: All sales are subject to UK and EU law
I ship all items First Class (United Kingdom) using Royal Mail within 3 working days. Royal Mail advises that First Class post should then take 1-3 days to arrive, but can take longer if it coincides with bank holidays etc.
First Class does not include tracking -if you require either tracking, insurance or a faster service please contact me to discuss options before buying as additional charges will be incurred.
INTERNATIONAL SHIPPING
At this moment in time I only offer some of my items for international shipping. If you are very interested in one of my items that is not eligible for International shipping ( and live outwith the UK) please don't hesitate to contact me as I will consider making exceptions in some circumstances.
International shipping is by airmail - please allow 15 to 21 working days after dispatch for your order to arrive. At particularly busy periods, such as Christmas, international orders can take up to 6 weeks to arrive.
Upgrades to tracked are available on some items - just select it on the drop down option. If it is not available as an option, please contact me for an additional cost to upgrade. If orders go missing please allow sufficient time for it to be returned to me before I can replace or refund the item.
Additional policies and FAQs
Please ensure that your supplied address is correct. If item is returned to me due to the incorrect address being supplied, you are responsible for any additional postage costs.
Terms of business: All sales are subject to UK and EU law
Terms of business: All sales are subject to UK and EU law
Privacy
Purchasing on Etsy
Information I collect on Etsy
When purchasing items from Ladykerry at www.ladykerrydesign.com I need to collect certain information to fulfil your order – you must give Etsy authorisation to provide this.
The information required to process orders is your name, email address, postal address, payment information and the details of the product you’re ordering. In some cases I may need to collect additional personal information, for example if you contact me directly for a custom order or require a gift message added.
Why I Need Your Information and How I Use It
This information is collected from you so that I can:
- Process orders / payments submitted by you
- Communicate with you regarding your order / provide customer support
- Verify your identity where necessary
- Fulfil your order
- Comply with my obligations under the Etsy Seller Policy and Terms of Use
- Provide evidence of transactions to HMRC Tax Office, and complete my tax records
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- I share information as necessary with Etsy, to provide my services to you and ensure I comply with the Etsy Seller Policy and Etsy Terms of Use.
- I share limited information with service providers, such as delivery companies, in order to fulfil your order. I will only ever share the information that is required to perform these services.
- If I sell or merge my business, I may disclose limited information as part of that transaction – only to the extent required by law. (Don’t worry, I have no plans of selling – this is just to ensure you are fully informed of a possible scenario).
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I am also required to keep some information for tax purposes – I must keep evidence of transactions / invoices for 7 years for HMRC. In some cases I may also keep limited information for a longer time period in order to fulfil future services – for example, if you have commissioned a piece by me and would like to make updates and reorder the commission at a later date.
Google analytics
I use Google Analytics to monitor things such as – times of popularity on my Etsy page, and which products are viewed the most. All information is gathered anonymously and the information gained helps me improve the Etsy experience for you – for example, by learning which products are the most popular. Google Analytics requires information to be transferred out of the EU – and is Privacy Shield certified. You can read more about Google Analytics own Privacy Policy here:
https://policies.google.com/privacy?hl=en
Keeping your data safe
For the purposes of fulfilling your order, I need to download name and address details for delivery. I have a process of regularly deleting these downloaded files off my computer. In addition, files are encrypted and my computer is password protected.
I additionally need to keep limited information about sales for tax purposes / HMRC requirements. This information is kept securely stored.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are as below:
• You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• You may also have rights to change, restrict my use of, or delete your personal information. I will generally delete your personal information upon request, unless I am required to keep the details by law (for example, in the case of Tax Returns / HMRC requirements).
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
You may read more about Etsy’s own Privacy Policy here: https://www.etsy.com/uk/legal/privacy/
How to Contact Me
You are entitled to view, amend, or delete the personal information that I hold. Email your request to Kerry Stewart (Data Protection Officer) at @kerrysdesign.com.
If you reside in the EU and wish to raise a concern / complaint about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Data Protection Officer:
Kerry Stewart,
8A Oakwood Court,
Edinburgh, EH12 8WW,
United Kingdom
E:Kerry@kerrysdesign.com
See this Seller Handbook article for a sample privacy policy you can customize for your shop.
Information I collect on Etsy
When purchasing items from Ladykerry at www.ladykerrydesign.com I need to collect certain information to fulfil your order – you must give Etsy authorisation to provide this.
The information required to process orders is your name, email address, postal address, payment information and the details of the product you’re ordering. In some cases I may need to collect additional personal information, for example if you contact me directly for a custom order or require a gift message added.
Why I Need Your Information and How I Use It
This information is collected from you so that I can:
- Process orders / payments submitted by you
- Communicate with you regarding your order / provide customer support
- Verify your identity where necessary
- Fulfil your order
- Comply with my obligations under the Etsy Seller Policy and Terms of Use
- Provide evidence of transactions to HMRC Tax Office, and complete my tax records
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- I share information as necessary with Etsy, to provide my services to you and ensure I comply with the Etsy Seller Policy and Etsy Terms of Use.
- I share limited information with service providers, such as delivery companies, in order to fulfil your order. I will only ever share the information that is required to perform these services.
- If I sell or merge my business, I may disclose limited information as part of that transaction – only to the extent required by law. (Don’t worry, I have no plans of selling – this is just to ensure you are fully informed of a possible scenario).
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I am also required to keep some information for tax purposes – I must keep evidence of transactions / invoices for 7 years for HMRC. In some cases I may also keep limited information for a longer time period in order to fulfil future services – for example, if you have commissioned a piece by me and would like to make updates and reorder the commission at a later date.
Google analytics
I use Google Analytics to monitor things such as – times of popularity on my Etsy page, and which products are viewed the most. All information is gathered anonymously and the information gained helps me improve the Etsy experience for you – for example, by learning which products are the most popular. Google Analytics requires information to be transferred out of the EU – and is Privacy Shield certified. You can read more about Google Analytics own Privacy Policy here:
https://policies.google.com/privacy?hl=en
Keeping your data safe
For the purposes of fulfilling your order, I need to download name and address details for delivery. I have a process of regularly deleting these downloaded files off my computer. In addition, files are encrypted and my computer is password protected.
I additionally need to keep limited information about sales for tax purposes / HMRC requirements. This information is kept securely stored.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are as below:
• You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• You may also have rights to change, restrict my use of, or delete your personal information. I will generally delete your personal information upon request, unless I am required to keep the details by law (for example, in the case of Tax Returns / HMRC requirements).
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
You may read more about Etsy’s own Privacy Policy here: https://www.etsy.com/uk/legal/privacy/
How to Contact Me
You are entitled to view, amend, or delete the personal information that I hold. Email your request to Kerry Stewart (Data Protection Officer) at @kerrysdesign.com.
If you reside in the EU and wish to raise a concern / complaint about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Data Protection Officer:
Kerry Stewart,
8A Oakwood Court,
Edinburgh, EH12 8WW,
United Kingdom
E:Kerry@kerrysdesign.com