ladykitschener

IF YOU CHANGE YOUR MIND AFTER RECEIVING AN ITEM: Returns are accepted, and refunds given, IF the item is sent back to us in the SAME CONDITION in which it was sent - with respect to clothing this means unworn by yourself. UK returns must be sent back within 1 week of arrival. International returns within 3 weeks. All postage must be paid for by the BUYER.

IF YOUR ITEM IS LOST OR DAMAGED IN TRANSIT: please contact us ASAP with photographic evidence (in cases of damage). In case of loss, please allow at least 3 weeks for UK delivery and 6 weeks for international delivery before assuming an item is lost, many times they will turn up within this period. After that period please contact us - we will happily offer a full refund after a postal investigation.

♥ Your item(s) will be dispatched usually within 3 days of payment, sometimes the same day if you are lucky enough to catch our post office run! Unforeseen circumstances may prevail on occasions which mean that dispatch may take a little longer than stated but we will always endeavour to keep within 3 days. We value our customers highly and will always put them first when humanly possible!

We are smoke free but not pet free so the occasional animal hair may stray into your package - we make every attempt to make sure this does not happen but we are not infallible so please be aware of this when making a purchase.

PLEASE NOTE: We do NOT accept offers. Our items are all reasonably priced and will only be reduced if we decide to put them on Sale.