LadyMaggies

Custom Created Gifts, Apparel & Home Decor

Raleigh, North Carolina On Etsy since 2013

10,662 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

LadyMaggies

Custom Created Gifts, Apparel & Home Decor

Raleigh, North Carolina | 10,662 Sales

5 out of 5 stars

Shop owner

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Announcement    We create unique, stylish gifts and home décor. We offer custom designs and personalization to suit any need. We tend to cater to the inner geek, having fun and unique designs that bring a smile to your face. We provide that out-of-the-box gift that is perfect for the hard to shop for friend or family member.

Have an idea for a custom design you can't find anywhere? Just contact us and see if we can create something special just for you! As we do all of our own artwork in-house, we can probably design whatever you're looking for - email us for with details!

We also offer bulk discounts and wholesale options for larger orders. Just drop us a note and let us know what we can create for you.

Thank you!

Richard & Rebecca
Lady Maggie LLC
www.LadyMaggie.com
etsy.ladymaggie.com

Announcement

Last updated on Sep 4, 2020

We create unique, stylish gifts and home décor. We offer custom designs and personalization to suit any need. We tend to cater to the inner geek, having fun and unique designs that bring a smile to your face. We provide that out-of-the-box gift that is perfect for the hard to shop for friend or family member.

Have an idea for a custom design you can't find anywhere? Just contact us and see if we can create something special just for you! As we do all of our own artwork in-house, we can probably design whatever you're looking for - email us for with details!

We also offer bulk discounts and wholesale options for larger orders. Just drop us a note and let us know what we can create for you.

Thank you!

Richard & Rebecca
Lady Maggie LLC
www.LadyMaggie.com
etsy.ladymaggie.com

Items

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10662 Sales
1130 Admirers
 

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Rebecca Clafton

Contact shop owner

Rebecca Clafton

Reviews

Average item review
5 out of 5 stars
(1908)
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quality 295 shipping 341 customer service 166

About LadyMaggies

Sales 10,662
On Etsy since 2013
  • Artwork Creation
  • Airbrushing
  • Laser Cutting
  • Sanded, Stained and Sealed

Bespoke: Unique items handcrafted for unique people.

Lady Maggie is a collaborative effort by husband and wife team Richard and Rebecca Clafton. We've taken our love of the quirky (and sometimes geeky) and combined old fashioned crafting with 21st century technology.

Originally, Lady Maggie started out as a sideline business for me (Rebecca) to sell handmade applique pillows and dog accessories. We named the shop after our beloved rescue Pug, Maggie.

When Richard noticed that I spent an extraordinary amount of time hand cutting each piece of applique, he thought there had to be a more efficient and less stressful way to cut the fabric. As Richard never thinks small, this soon turned into a quest. After exhaustive research, it was decided that a laser cutter would be an excellent tool for the job but also would allow us to branch into additional items we had been considering, such as dog tags and glass candle holders.

And so we bought a CO2 laser. Richard, the Techie, soon caught the bug and began experimenting with an array of materials. Not just fabric and paper, but soon slate, wood, acrylic and metal.

That first Christmas we offered custom engraved wooden ornaments with silhouettes of pets, personalized with their names as a fundraiser for the Pug rescue where we adopted Maggie. We were overwhelmed by the response and the orders flooded in. A light bulb went off! We looked for non-seasonal items to create after Christmas and hit upon engraved key chains.

Our wood key chains quickly began outselling our pillows and dog beds. We began experimenting with different woods with an array of stains. A childhood passion for painting was awakened as I learned about airbrushing techniques. We branched out into acrylic key rings, earrings and cake toppers. The business took off as people appreciated our unique designs. The next logical step was the addition of a Fiber laser, to allow easier engraving of metals. We bought a vinyl cutter and heat press so we could offer our own designs on pillowcases. Then, a sand carver was added so we could engrave stone and higher detail glass designs. We can now engrave nearly any material, and we offer everything from wooden chopping boards to slate coasters to memorial stones.

Richard, originally from Leeds, England, uses his past experience as a graphic designer and all around IT guru to use the latest software to help him bring his designs to life. While I, a former NASA geek originally from Florida, am able to bring my passion for crafting and handmade creations to the mix. Together, we make things that we like, our friends like, and hopefully our customers like too.

About our materials:

All of our wood is ethically sourced and sustainable. We use the IUCN Red List of Threatened Species and the Forest Stewardship Council certifications to ensure that we are using only sustainable resources. Whenever possible, we use reclaimed wood. As most of our items are small, we are able to use offcuts or waste products from other manufacturers, reducing the carbon footprint of these materials. We are committed to creating attractive, high quality items in an environmentally responsible manner.

We use the following wood species:

Bamboo: As everyone knows, bamboo is one of the most eco-friendly woods available. It is one of the fastest-growing plants in the world, which means it is a highly renewable and extremely sustainable resource.

Birch ply: Baltic birch ply differs from traditional plywood because the inner layers are solid birch veneers, not composite material.

Birch trees are sustainable and considered a renewable resource because they are abundant and fast growing. Birch trees can reach maturity up to twice as fast as oak. There is no destruction or disruption of biodiversity when birch is felled.

Maple, Eastern Cherry, Red Oak, Walnut, Yellow Poplar (Tuliptree): We use these woods for their grain and appearance. These are native to North America, FSC-certified and sustainable wood species.

Our finishes:

Shellac: Shellac is a natural, non-toxic and hypo-allergenic finish. Shellac is completely edible, and is in fact used in medications, food processing and to coat fresh fruit for transport. This makes it ideal for finishing wood items which might end up in the mouths of children, though we would never recommend using our wooden keyrings as teething rings! 

Polycrylic: A small number of our items require a more durable and waterproof finish. For those items we use polycrylic instead of polyurethane. This is a water-based formula, which means our clean-up involves only soap and water instead of harsh solvents.

Shop members

  • Rebecca Clafton

    Owner, Creator, Shipper

    I've always loved to create. For years I did it just for fun, making things for family and friends. But now, with the partnership of my husband, I create items for people to enjoy all over the world!

  • Richard Clafton

    Owner, Designer, Photographer

    Originally from Leeds, England, I have a background in graphic design and IT. I combine my passion for all things techie with old world craftsmanship. I take pride in creating the highest quality items for others to enjoy.

Shop policies

Last updated on September 4, 2020
Welcome to our shop! We aim to make your shopping experience with us as clear-cut and stress free as possible. We want you to be thrilled with your purchase and happy to be a repeat customer. Please feel free to contact me if any detail is not clear or if you might need further options. Thank you!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
We will happily replace items or refund customers for any item returned due to damage upon receipt. However, we do not accept returns for buyer remorse or incorrect text as supplied by the buyer. Please be sure your details are correct before placing your order. We send proofs for all personalized cutting boards and stones - we do not accept returns on these items after approval has been given.

Any exchanges or returns must be made within 7 days to receive a full refund of the purchase price. Between 7-14 days, refunds will be 50% of original purchase price. After 14 days, no refunds will be given.

Please note we do not refund shipping charges once the item has shipped, as this charge is used to cover the postage when the item is shipped.
Payment
Payment is due upon order. We collect applicable NC state sales tax on all sales to NC residents. Please note that Etsy may collect sales tax for other states or countries.
Please be aware that if you are purchasing from outside the US, you will be liable for any customs duties that your country charges.
Shipping
Please read each listing for shipping details - our most fragile items are shipped via USPS Priority Mail which includes insurance. Items shipped via USPS 1st class do not include insurance and we are not liable for loss or damage.

Please ensure that your DELIVERY address is correct when placing your order. Requesting an address change afterwards will cause your order to be cancelled so you can correct your details.

Our larger cutting boards, stones and heavier items are shipped via USPS Flat Rate boxes as this is the most economical method. Many other items have the option of 1st Class or Priority delivery for you to select upon checkout. If you're in a hurry but forgot to upgrade your shipping, we have shipping upgrades available as a separate purchase in our store.

** FREE SHIPPING IS TO A SINGLE U.S. ADDRESS ONLY **
We will not split orders into separate packages to separate addresses. The free shipping offer is to a single US address only. Standard shipping only; upgrades to next class of shipping (ie. USPS 1st Class upgrade to USPS Priority) are available for purchase only and are not included in the Ship Free offer.

For all items which ship via USPS we will send you a tracking number with your shipping notification. Once the package in the hands of the USPS it is out of our control and we are not responsible for delivery times. Please check your tracking number with the online USPS system for status of items. (please check the USPS website for the most accurate tracking information - sometimes the Etsy tracking tool does not have full details listed.) We reserve the right to offer replacements.

If there is an issue with delivery, contact the USPS. We cannot do anything about a package not being delivered, only the Post Office can!

We use the Etsy shipping tool, which means the postage label is printed with your name and address as you have it listed with Etsy. We are not responsible for errors in your profile details with Etsy. Please be sure that the ship-to address is correct when you place your order or we will cancel your order so you can correct your Etsy account.

We are happy to ship most items internationally. If your country is not listed as an option for shipping, please email us and we will let you know if it is available for shipping to your location.
Additional policies and FAQs
FAQ:
Q: How do I add my details for personalization?
A: List your text/dates/recipe name in the Personalization field when you check out.

Q: How do I get a copy of my recipe to you?
A: All details are in the listing, but you can email your image to info [!at] ladymaggie.com with your order# in the subject line. Please review the listing for the image requirements.

Q: Can I see what the recipe will look like on the board?
A: Yes! We always send you an artwork proof for approval before engraving.

Q: Is the recipe on the cutting board permanent?
A: Yes! We engrave the recipe - this is not printing and will never wash off.

Q: Do you combine shipping?
A: Yes! Etsy's shipping calculator will calculate a total, but if when we package the items the shipping is less than that, we will refund the difference.

Q: When will my item ship?
A: There is an estimated processing time listed for all items. Stock items are listed as 3-5 days but are currently shipping within 1-3 days. Custom items like cutting boards are created when ordered, so take longer - about a week. Engraved checkers and memorial stones may take between 1-2 weeks due to the multi-step process.

Q: This is a gift - can I send a message with it?
A: Yes! Select the "Gift Item" option - no receipt will be included in the package but any message you type will be. If you do not include a message it will simply read "A Gift For You!" to the recipient.

Q: Do you offer discounts for large orders?
A: Yes! We often work with realtors, corporate event planners, brides and wedding planners to fulfill large custom orders. We can often create a custom one-of-a-kind item for the special day. Please email us at info [!at] ladymaggie.com or contact us through Etsy conversation to enquire.

Q: Do you offer wholesale discounts?
A: Yes! We work with retail shops, online shops, subscription box companies and wedding planners throughout the US. We do require your resale tax ID to verify your reseller status before offering Wholesale terms. Please contact us to find out more.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, mailing address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) Providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How Long I Store Your Information

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Rebecca Clafton, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] ladymaggie.com.