We will happily replace items or refund customers for any item returned due to damage upon receipt. We reserve the right to request the customer pay for shipping, as initial shipping charges covered the cost of the original shipping.

The customer must contact us within 24 hours of delivery and we require the customer provide us with photos of the damaged item and the original packaging so that we may file a claim with the shipping company.

We do not accept returns for buyer remorse or incorrect text as supplied by the buyer. Please be sure your details are correct before placing your order. We send proofs for all personalized cutting boards and stones - we do not accept returns on these items after approval has been given.

Please note we do not refund shipping charges once the item has shipped, as this charge is used to cover the postage when the item is shipped.

If an item is returned to us due to non-delivery, buyer is responsible for postage charges to re-send the package (since the initial postage costs were spent on initial postage)

Payment is due upon order. We collect applicable NC state sales tax on all sales to NC residents. Please note that Etsy may collect sales tax for other states or countries.
Please be aware that if you are purchasing from outside the US, you will be liable for any customs duties that your country charges.

Please read each listing for shipping options. Items shipped via USPS Priority Mail include insurance for loss or damage. Items shipped via USPS 1st class do not include insurance and we are not liable for loss or damage.

Please ensure that your DELIVERY address is correct when placing your order. Requesting an address change afterwards will cause your order to be cancelled so you can correct your details.

For all items which ship via USPS we will send you a tracking number with your shipping notification through your Etsy account. Once the package in the hands of the USPS it is out of our control and we are not responsible for delivery.

Please check your tracking number with the online USPS system for status of items. (please check the USPS website for the most accurate tracking information - sometimes the Etsy tracking tool does not have full details listed.)

If there is an issue with delivery, contact the USPS. We cannot do anything about a package not being delivered, only the Post Office can!

Our larger cutting boards, stones and heavier items are shipped via USPS Flat Rate boxes as this is the most economical method. Many other items have the option of 1st Class or Priority delivery for you to select upon checkout. If you're in a hurry but forgot to upgrade your shipping, we have shipping upgrades available as a separate purchase in our store.

** FREE SHIPPING IS TO A SINGLE U.S. ADDRESS ONLY **
We will not split orders into separate packages to separate addresses. The free shipping offer is to a single US address only. Standard shipping only; upgrades to next class of shipping (ie. USPS 1st Class upgrade to USPS Priority) are available for purchase only and are not included in the Ship Free offer.

We are happy to ship most items internationally, except Germany. Due to German packaging laws we do not ship to that country. Otherwise, if your country is not listed as an option for shipping, please email us and we will let you know if it is available for shipping to your location.

FAQ:
Q: How do I add my details for personalization?
A: List your text/dates/recipe name in the Personalization field when you check out.

Q: How do I get a copy of my recipe to you?
A: All details are in the listing, but you can email your image to info [!at] ladymaggie.com with your order# in the subject line. Please review the listing for the image requirements.

Q: Can I see what the recipe will look like on the board?
A: Yes! We always send you an artwork proof for approval before engraving.

Q: Is the recipe on the engraved cutting board permanent?
A: Yes! We engrave the recipe - this is not printing and will never wash off.

Q: Do you combine shipping?
A: Yes! Etsy's shipping calculator will calculate a total, but if when we package the items the shipping is less than that, we will refund the difference.

Q: When will my item ship?
A: There is an estimated processing time listed for all items. Stock items ship in about 3-5 days. Personalized items like ornaments and keychains require 5-7 days. Custom items like cutting boards are created when ordered, so take longer - about 1-2 weeks.

Q: This is a gift - can I send a message with it?
A: Yes! Select the "Gift Item" option - no receipt will be included in the package but any message you type will be. If you do not include a message it will simply read "A Gift For You!" to the recipient.

Q: Do you offer discounts for large orders?
A: Yes! We often work with realtors, corporate event planners, brides and wedding planners to fulfill large custom orders. We can often create a custom one-of-a-kind item for the special day. Please email us at info [!at] ladymaggie.com or contact us through Etsy conversation to enquire.

Q: Do you offer wholesale discounts?
A: Yes! We work with retail shops, online shops, subscription box companies and wedding planners throughout the US. We do require your resale tax ID to verify your reseller status before offering Wholesale terms. Please contact us to find out more.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, mailing address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) Providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How Long I Store Your Information

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Rebecca Clafton, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] ladymaggie.com.