Our shop accept every payment offered by Etsy: credit cards, paypal, Etsy gift cards, etc...
We don't accept direct payment: cash payment, by check or cash on delivery.
Payement has to be made WITHIN 24 hours from the placed order.

Unfortunately we are experiencing postal service delivery delays in some countries. We are sorry but we can not be responsible of delayes beyond our control and will, so, there is no refund for delayed delivery due to the postal service.
We count on your patience and understanding.

Indicative shipping time by standard shipment to:
ITALY 4/7 business days
EUROPE 8/12 business days
USA and CANADA 15/20 business days
EVERYWERE ELSE 22/25 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose and by the respective postal services of the various countries.

Indicative shipping time by upgrade shipment to:
ITALY 1/4 business days
EUROPE 3/5 business days
USA and CANADA 5/6 business days
AFRICA 8/9 business days
EVERYWERE ELSE 7/8 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose and by the respective postal services of the various countries.

Indicative shipping time for large shipment (Postal Parcel) with tracking
Standard postal parcel to:
ITALY: 4 business days
EUROPE: 10/15 business days
EVERYWERE ELSE: 10/25 business days
Upgrade shipment to:
ITALY paccocelere 1: 1 business day
EUROPE Quick Pack Europe: 3 business days
USA and CANADA - EMS (express mail service): 2/5 business days
AUSTRALIA - EMS (express mail service): 2/5 business days

1) Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
2) Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3) Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4) Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
5) Your Rights:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
6) How to Contact Me:
For purposes of EU data protection law, I, Pinto Raffaele, am the data controller of your personal information. If you have any questions or concerns, you may contact me at fioranialessandra [!at] libero.it. Alternately, you may mail me at:
Pinto Raffaele via San Rocco 8 Monteveglio 40053 Valsamoggia Italia

VAT ID IT03291170367