lalunadianna's Shop Policies
Welcome to lalunadianna shop!
Save the nature!
I try to use all of the tissues without waste and even the scraps are reused whenever possible in order to minimize wasting.
The articles will be sent using recycled packaging.
I accept only PayPal for payment: it’s fast, sure and easy!
Need help or informations about paying with credit card though paypal? read here:
Items are shipped, after payment, via priority mail, in one or two days.
Please be aware that this shipping solution is not trackable. If you want to arrange a trackable and insured shipment for your purchased item, please contact me in advance, so that I can get correct informations and prices for your destination.
Items takes 1 to 2 weeks to get to most countries, but sometimes it can take longer(especially on christmas/holiday time).
I can't be held responsible for any delay or loss caused by the postal services: however I’ll do my best to solve any problem.
A proof of shipment will be sent to you by e-mail only if the shipping is trackable, not for priority mail.
Refunds and Exchanges
Returns for buyers within the European Union (according to the latest EU legislation):
You can return your purchase within 14 days from the receipt of the parcel. Shipping costs will be upon you and I will refund once the item has came back.
You can print and fill in this form http://bit.ly/cancelOrder and enclose it with the item you're sending back.
I really want you to be happy with your purchase. If you are not satisfied for any reason please contact me within 2 days from arrival and I will do all my best to solve any problem. However if it is not possible, I will ask you to ship back the item at your expenses, and I will refund the full value of the product (I cannot refund postage costs) In the case of exchange, the shipping back to me will be on you, and I will send you the new item at my expence.
Additional Policies and FAQs
If you have an idea or you’d like something in different color/size or quantity, just tell me: I’ll try to find the fabric and made it for you if possible! Enjoy my shop!
Last Updated September 22, 2014