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Lamazonian's Shop Announcement

Originally handcrafted sterling silver or copper jewelry, natural gemstones, and hand-cut cabochons. Custom orders are welcome.

Lamazonian's Shop Policies

Welcome

Welcome to Lamazonian Handcrafted Jewelry on Etsy. I hope you enjoy your stay and find what you are looking for.

Please take a moment to read about the following fine prints...

Payment

I accept payments and credit cards through PAYPAL only at this time. You do not need a PayPal account to use the credit card function.

Payment is due immediately after purchase. Items cannot be shipped until payment is clear. Any unpaid sales will be canceled after 24 hours and reported to Etsy.

If you require assistance on the check-out process, please visit: http://www.etsy.com/help_guide_checkout.php

Shipping

Please make sure your Etsy address matches your Paypal shipping address. Packages are shipped to your Paypal address by default, unless specific instructions and a separate mailing address are provided.

Your order will be shipped within 2 business days once the payment is received.

All orders will be shipped from Ottawa, Ontario, by Canada Post, using the the following (most economic) mailing methods:

~~Local orders (within the city of Ottawa)~~
Local orders (within the Ottawa Valley area) are shipped by XpressPost, 1-2 business days delivery guaranteed by Canada Post, with tracking number.
Local pick-up is not available at this time.

~~Canadian orders~~
All items will be shipped via Canada Post Regular Parcel service (2-14 business days depending on the destinations). If you prefer to ship with XpressPost (1-2 business days for all major urban areas, coverage and tracking included) or Priority (next business morning for all major urban areas, coverage and tracking included), please contact me.

**Please note that mails to rural areas usually take Canada Post 1-2 extra business days to deliver.


~~U.S. orders~~
All items will be shipped via Canada Post Small Packet USA service (4-10 business days, coverage included, no tracking).

If you prefer to ship with Expedited Parcel USA service(4-7 business days, coverage and tracking included) or XpressPost USA service (2-5 business days, coverage and tracking included), please contact me.


~~International orders~~
All items will be shipped via Canada Post Small Packet International Air service (6-14 business days, coverage included, no tracking).

If you prefer to ship with a courier service (FedEx, Purolator etc.), please contact me.

~~Delivery Delay~~
Once the order is shipped, I cannot be held responsible for any delivery delay. Please note that shipment may be held at custom for an extended period of time.

~~Duty/custom charges~~
Buyers is responsible for any duty/custom charges when shipped outside of Canada.

Refunds and Exchanges

I am unable to accept returns or exchange on worn products for hygienic reasons. I DO NOT reuse ear hooks or sell used products. If for some unforeseen reason your purchase becomes defective within 30 days from the date it is shipped, please contact me immediately.

If your purchase is damaged during the mail delivery, please contact me within 3 days of receipt, I will accept your return in its original, and unworn condition with tags attached. I will refund the total price less shipping.

A package may only be considered lost after 4 weeks (21 business days) or 6 weeks (for international buyers choosing to ship their package by surface) from the shipping date.

All returns must be received prior to refunding.

Additional Policies and FAQs

~~Gift certificates~~
All gift certificates offered by lamazonian:

- are in U.S. funds
- are redeemable ONLY at lamazonian.etsy.com
- are not redeemable for cash
- expire 12 months from the date of purchase (unless otherwise stated)


~~Originality~~
I do not do mass production. I usually only do a few pieces for one collection/series and I do not produce the same line again. What are shown in the pictures are the actual items for sale unless specified.

Ear hooks are all cut, formed, and fabricated by me. They are all made of sterling silver.

Rings, pendants and some earrings are marked with "LMZv" hallmark and jewelry that are made of sterling silver are also stamped "925".


~~Privacy~~
Your personal information is strictly confidential. Lamazonian Handcrafted Jewelry does not sell, trade or reveal any personal information to other organizations & businesses other than when required by law.


~~Feedback~~
Your feedback is very important to me. If you are not satisfied with your purchase, or experience a problem with your order, please contact me prior to leaving any neutral/negative feedback, I'm sure we can work it out!

Please leave feedback when you receive your order and the transaction is completed. I will leave my feedback after.


If you have any questions, comments or concerns, don't hesitate to contact me.

Vema
Owner & Artisan
Lamazonian Handcrafted Jewelry © 2005-2013

Website & Blog - http://www.lamazonian.com
Etsy - http://www.etsy.com/shop/lamazonian
Facebook - http://www.facebook.com/lamazonian
Pinterest - http://pinterest.com/lamazonian/

Last Updated June 25, 2013