LaMiaCasa

Our Christmas items are ready-to-ship in 1 business day

Alaska, United States 18967 Sales On Etsy since 2007

5 out of 5 stars (4599)

LaMiaCasa

Our Christmas items are ready-to-ship in 1 business day

Alaska, United States | 18967 Sales

Shop owner

Contact

All Items

Mia

Contact shop owner

Mia

Announcement    🔴🔴🔴🔴🔴🔴
Thank you for buying hand made - we love what we do and have so much joy in our work, thank you for that. ¨¨ °º©©º°¨¨ 🔴🔴🔴

Announcement

Last updated on Nov 16, 2019

🔴🔴🔴🔴🔴🔴
Thank you for buying hand made - we love what we do and have so much joy in our work, thank you for that. ¨¨ °º©©º°¨¨ 🔴🔴🔴

Reviews

Average item review
5 out of 5 stars
(4599)
See reviews that mention:
quality 277 shipping 488 customer service 473

About LaMiaCasa

Sales 18,967
On Etsy since 2007

Unique artistic paper garlands with European twist :)

Shop members

  • Mia

    Owner

Shop policies

Last updated on October 25, 2019
A warm welcome to ETSY!

If you are new to Etsy, here is a tutorial to help you through the checkout process http://www.etsy.com/help_guide_checkout.php

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
4. Refunds and Exchanges

La Mia Casa will accept returns or exchanges on damaged items if the client can prove that the item was received in that state, within the logical time frame after the purchase, with maximum of 2 weeks after receiving the item. As of the items regarding which the client has changed her/his mind and the item is not to her/his liking for whatever reason, kindly contact us and we'll do our best to make you a happy customer. Please note that if the item is as described, but the client either failed to read the description or had expected something else from what was precisely described in our shop, we will issue a refund upon the return/receipt of the said item to our address - please also note that, in this particular situation, it is the client who covers the shipping costs both ways.

In rare cases where the client doesn't receive the item she/he purchased from La Mia Casa, please let me know about that and I will do my best to make you a happy client! :D My general policy is to offer to either make and ship the same items again or to refund your money. This applies to orders where the price is UNDER 25 USD. For more generous orders, I strongly suggest you purchase the tracking number through Belgian Post, since, otherwise, I will not be able to refund your money or make your order again.

Custom orders can not be returned.
Shipping
Each of my creations is made-to-order. I make them in my sweet cottage in Belgrade and my sister, who lives in Belgium, ships them to you. Our current production time is from as short as 1 day to as long as 2 weeks, depending on the items.

Orders are shipped via Belgian Royal Mail priority service. Shipping time to USA is usually 5-15 days. PLEASE NOTE THAT WE DO NOT PURCHASE TRACKING AUTOMATICALLY. If you would like it upgraded to Priority with tracking number, let me know in “notes to seller” and I will send you a new invoice with extra shipping charge of 7.50 USD.
Additional policies and FAQs
Shop policies:

If, for any reason, you don’t feel happy about my items, please contact me through the Etsy conversation system. I will do my best to make sure that you are a satisfied customer.

I will always exchange or refund merchandise if you are not pleased with your order. Do note, however, that I cannot pay for the shipping of the item you wish to return in cases where the client has misunderstood the description of our item - for example, if the client purchases a garland believing (for whatever reason) that it is 3 meters long, while the description clearly states that it is 2 meters long, we will refund his/her money but it is the client who has to pay the postage for the item they will be returning to us. Feel free to contact me at any time with questions, comments or concerns.

Custom orders:

Please pre-pay 100% - all custom sales are final. We do not exchange or refund the custom made orders.

Etsy address:

Please make sure your Etsy address is updated and correct. I will be shipping to the Etsy address and not Pay Pal. If you would like me to ship to another address, please mention it in the "note to seller" box when paying. If this policy is not followed--a refund or new purchase will not be granted.