LandofDante

Hand embroidery lace floral jewelry & hair accessory

LandofDante is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

LandofDante is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on November 14, 2013
All my creations are timeless and future heirloom pieces, if cared for. All pieces are hand created to order with great care & patient to details. I use an almost extinct embroidery lace technique involving days/weeks to perform.

I highly recommend not waiting until the last minute to order your piece(s). It provides me to meet with your deadline and create the absolute stunners to treasure your style!

♥ PRODUCTION TIME
Production starts following the payment & be completed within the time frame indicated on item(s) page. Most pieces are shipped in 7 business days or more if more than 1 item is ordered. For bridal pieces, it takes 4-7 weeks.
Rush orders may be possible if I have a room to meet with your deadline. Please contact me about before purchasing.

Production time DOES NOT include the shipment.

♥ I am always available to respond to any questions you may have. If you had any problems please contact me before leaving feedback. I always do my best to fix the problem!

Regards,
Pinar
Returns and exchanges
♥ I understand that it is difficult to purchasing online especially when you look for "a style" to be perfectly fit with your desire. I do my best to help you making the right decision and offering extensive descriptions & photographs were taken with natural light to represent the colors most accurately. So, please choose your item(s) carefully and contact me with any questions you may have before purchasing.

All my pieces are individually hand crafted to your order with utmost care, love and attention to the smallest details from creation to shipping. So, I cannot offer refunds at this time. I can either alter the item to meet with your desire or offer exchange / store credit if returning in the same perfect condition & not used. You will need to notify me within 72 hours, for exchange option.

CANCELLATION
If you'd like to cancel your order before the shipment, I will refund the price of the piece minus a 40% for restock fee, if you didn't notify me within the first 72 hours after your purchase. (For the cancellation is made within first 72 hours, there will be only a 2% for Paypal exchange fee)

LOST & DAMAGED ITEMS
I take all reasonable precautions to prevent both of us from any unexpected events by offering VIP Express to provide the best possible shipping. I always double check the items mm to mm and make the shipment in a secured box within the shipping box itself.. Despite all these measures,

-if the package can't be tracked online and can't be located within the date promised by delivery service, I do full refund.

- If you receive the incorrect product or if there is a fault in production process made by me, please contact me within 72 hours of receipt. Return postage will be shipped to you and the mistake will be corrected at once. If it is my faulty, there will be no charge for repairing or postage.

-If an item is damaged in shipment, or damaged by wear or tear, split, cut, soil etc, Please contact me within 72 hours of receipt. After receiving the item, a new item will be shipped back to you. Repairing & returning shipping costs will be on your responsibility.

RETURN - EXCHANGE
After a return or exchange is approved, the item must be shipped in a secured box that was shipped to you including online tracking & delivery confirmation. The items in question of exchange will need to be in the same condition as it was upon arrival and not used/worn. There is no exchange or store credit, if the item returns damaged or used. I do not take responsibility for lost/damaged packages that are shipped back to me.

TAXES, DUTIES
Refund does include deposit, shipping cost, taxes or duties incurred by international orders.

♥ CUSTOM PİECES * * EARRINGS
-Custom pieces may be possible for store credit & exchanges if it's not too personalized in colors/additional materials. Please contact me to discuss the issue.
-Earrings are not be exchanged due to hygiene reasons.
Payment
♥ I accept PAYPAL

You don’t need to sign up for a Paypal account to make a purchase. Visa, MasterCard, American Express, Discover are all accepted through PayPal. When you checkout, click the "Pay by Paypal Now" button. You will be forwarded to a secure page. Scroll Down to see the option to pay with a Credit or Debit Card. If you need help with the checkout process you can check the Etsy help guide : http://www.etsy.com/help_guide_checkout.php

- Items will be shipped after payment is cleared.

- I ship the items to your Etsy address, so please double check if your “ship to” address is correct or contact me asap if you wish me to ship your package to a different address.
Shipping
♥ DHL VIP EXPRESS WORLDWIDE, 1-3 DAYS

FREE SHIPPING ON BRIDALS
If the production time -indicated on listing- is longer than 10 days, the item(s) will be shipped via VIP DHL Express without additional shipping cost. It includes online tracking & delivery confirmation and provides faster and safe trip. Item(s) will be well packaged within a secured boxes.
VIP service will be applied for all the bridal pieces. So, no stress for anyone while getting ready for a wonderful wedding.

EXPRESS SHIPPING TIME
It normally takes 1-2 days unless your location is in remote area. If so, it may take 2-3 more days. You can online track all the steps of your package. Also, I will be in contact with you during the shipping process.

A fey days delays might occur due to customs, especially to Germany. So, I highly recommend not waiting until the last minute to order your piece(s).

* * * * * * ** * * * * * * * * * * * * * * * * * * * * *

♥ PRIORITY MAIL, WORLDWIDE
(Registered Airmail - online tracking & delivery confirmation)

Except the bridals, all items are shipped via Registered Airmail (includes online tracking & delivery confirmation) in a secured, beautifully hand made gift boxes for a safe trip.

PRIORITY SHIPPING TIME
It normally takes 7-10 business days to Europe, 8-15 days to USA and all the other countries but it may take a few days more.

Within first 1-2 days of shipment, the package leaves Turkey and is transferred to the correspondent of your country - such as USPS for US. You may follow your package via your own mailing service at any time you wish.

*Delays can occur due to customs (especially to Germany), if you have any concerns about your package please contact me to solve problems!

REGISTERED MAIL
Please remember, it is a registered mail. If the postman can't find the receiver (you or the super of your apartment), a note will be left at your door. After 3rd attempting, the package will shipped back to me. Please make the necessary arrangement about. Re-shipping cost will be on your responsibility.

FASTER OPTION
If you are in a hurry you can receive your item in 1-3 days via DHL express with additional cost. Please feel free to contact me including your location. So I can get the updated prices of DHL with a special discount applies for Land of Dante customers.
Additional policies and FAQs
INTERNATIONAL CUSTOMS:
International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries.

DUBLICATE ITEM(s)
All items are individually hand created and there might be slight differences among dublicate items.

RUSH ORDERS
A rush fee of $30 will be charged to bridal items needed in less than 3 weeks production time. Please contact me before purchasing so I can see if possible to meet with your deadline.