Land of the Thread

Austin, Texas

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Land of the Thread

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Land of the Thread


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Quality 31 Shipping 31 Customer service 15

Shop policies

Last updated on May 14, 2018

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Once your order has shipped, at this time we offer no refunds. If you are completely unsatisfied with your purchase, we will issue an exchange (of equal value or less) as long as it is within 3 days of receiving your product.

If there is an exception to the refund policy, the customer is responsible for the return shipping and there will not be a refund on the original order's shipping.

All custom orders are final sales - no refunds, returns or exchanges once the orders have been submitted.
In the case of lost or undelivered items, LOTT will not be held responsible. All orders come with USPS tracking.
Additional policies and FAQs
Please keep in mind that our handmade items are unique and may vary slightly from the pictures shown online. The colors may appear differently in person depending on your monitor screen, settings and resolution.