EmbroideryAndStuff

If you are unhappy with your item[s] for any reason, please return it [in the same condition] within 2 weeks of receipt for a refund. Shipping is not refunded unless the item you received is not what you ordered or was grossly misrepresented. Personalized items will be replaced if you aren't happy with the quality. You will need to return the item first, in its original condition, for a replacement.

Payment in advance is always required before shipping your item[s]. Paypal is my preferred payment method. Please send your payment right away so I can get started on your item[s] and ship as soon as possible. If you are a repeat customer, I will consider other forms of payment if you contact me prior to payment.

Please make sure your mailing address on your Paypal account matches the mailing address Etsy sends to me when you purchase something from me. If they are different, it is your responsibility to bring that to my attention and let me know where to send your item[s]. Otherwise, they will automatically be mailed to the address on your Paypal account.

I charge actual shipping plus a small handling fee to cover materials. I ship within 24-48 hours of receipt of payment Monday through Friday and in many cases, even when the item needs personalization. In some cases personalization takes longer than 48 hours.

I ship via First Class USPS Mail but you may request Priority Mail before payment is made. Your total will be recalculated and a new invoice emailed.

Packages weighing over 13 ounces start at $5.25 and are shipped via USPS Priority mail. Parcel Post is also an option but may be only slightly less expensive and takes longer to receive.

Tracking is included when using Paypal and when shipping is within the U.S. All other tracking is by request and will incur an extra charge.

I use quality packaging materials. In some cases, it may include using recycled packaging. I pack all of my items very carefully. That said, insurance is optional. If you would like to purchase insurance, please let me know before paying so I can adjust your Paypal invoice before your payment.

I reduce shipping by up to 50% for additional items. To receive combined shipping pricing for purchasing more than one item, you must pay for all items with a single Paypal payment.

I am happy to ship world wide but please request a shipping quote first by sending me your mailing address and a list of the item[s] and quantities you want.

Thank you for buying from me! I appreciate your confidence in my craftsmanship. I don't mass produce anything so each item is unique and made by my hands with the help of my embroidery machine! Enjoy!