LaPiccolinaFarm

If for any reason you aren't happy with your purchase please let us know. Making sure you have a positive experience is our number one priority. We accept returns if notified within three days of your receipt of purchase. We will issue a refund once your item has arrived in the same condition it was sent. Shipping costs (both ways) will be paid by you the customer.

In the unlikely event of loss or damage we will issue a full refund. In case of damage we will ask you to send photos.

Regular priority mail: If an item doesn't arrive in 6 weeks we will issue a refund for the cost of your purchase and shipment.

Payment is accepted through PAYPAL only.

If you do not have a PayPal account, you can sign in as a guest and use your credit or debit card using PayPal's guest checkout service http://etsy.me/le8kQz . PayPal is simple to use, secure, and it protects you and us at the same time. Your credit card and bank account information are never seen by the seller and you financial information stays safe.

For more details about how to purchase an item on Etsy see: http://www.etsy.com/help/article/339
Payment is to be completed within three (3) days from date of checkout. If payment is not received within three (3) days we reserve the right to cancel your purchase and re-list the item. Your purchases will ship after payment confirmation has been received.

We ship worldwide and we offer regular priority mail. Whenever possible we combine shipping to offer the most cost effective shipping option possible. Due to the rural location of our farm and the absence of rural mail service we ship packages one or two times a week from Rocha, the nearest large town in the county. Should farm business necessitate a trip to town on additional days we will gladly ship any packages awaiting the post during such trips. Please be patient when waiting to receive your package, all packages ship from rural Uruguay in South America.

REGULAR MAIL: We ship through the local postal service here in Uruguay, Correo Uruguayo, and its counterparts worldwide (USPS, Royal Mail, La Poste, Australia Post, Canada Post and so on). Packages usually arrive in 15 business days to most destinations but in some cases it might take up to 30 business days.

Priority mail, which includes an International tracking number and signature required, is available upon request. Additional shipping charges will apply. Please PM me and I will be happy to set up a custom listing with the appropriate shipping charges.

We will always send items to your Etsy address unless specified otherwise.

We pack our items with the utmost care to ensure that our farm products reach you in excellent condition. To facilitate shipping every effort is made to reduce packaging volume where possible; fluffy items will readily expand back to original size at destination once materials are unpacked. If you would prefer items to be mailed in their original, fluffy volume, please be aware that in some cases additional shipping charges may apply if the package incurs oversize charges due to volume.

A note about Duty and Taxes:

In some countries, buyers are subjected to customs taxes and duties on items shipped from international locations. We are in no way responsible for these taxes and duties, being them the complete and sole responsibility of you the buyer.

Weight of Goods: Our farm is only 10km from the coast - we have a very humid climate nearly year round - typically about 80% humidity. Wool is very absorbent and weighs more in a humid climate than in an arid climate. To help offset this 1/2 ounce (14 grams) overage is added to every package of washed or flicked fiber. Depending on your climate your purchase of wool - washed, flick-carded, or spun - may have a different weight than on your scale than ours. We try our best but some variance is inevitable. Thank you for your understanding!

Please feel free to contact us for further information about any of the farm products we have listed. We would be happy to provide additional information or background you might be interested in. We would love to create a custom listing for you tailored to your needs.

For wholesale inquiries please contact us at lapiccolina.uy [!at] gmail.com

Copyright ownership of all photographs belongs to La Piccolina Farm. Without written permission from La Piccolina, or Megan Peacock, use of these photographs is prohibited. Thank you.

*Photos represent luster, color and overall quality of product. Color can vary due to monitor screens and quality of viewing conditions. We do our best to represent our wool as true to its natural characteristics as possible. All photographs are taken in natural daylight.