ksoldink on Jun 1, 2016
My custom order was for a cross body purse with an adjustable strap. The bag is unusable. The strap is incredibly short and ends above my waist, which makes it look and feel really awkward. The seller finished the strap in a different manner to add hardware. Instead of being sleek and polished like the rest of it, one edge of the strap was simply folded and tacked down, leaving an unfinished edge exposed in the middle of the strap. She offered to rework the bag *in August* after she returns from holiday. She flatly refused even an offer for a 50% refund and return. Do not request custom work unless you can choke down paying $300+ (or, if you are in the US, nearly $400 with shipping) for something you may never be able to use.