A note on cancelations:
If I haven't shipped it yet, you can cancel your order.
In my shop policies, etsy required that I pick cancellation time from a menu.
I'm more flexible than that.
But--- because shipping time varies, cancellation time does too.
I'll keep you up to date.

I am happy to issue full refunds. It should be simple, but, there are scammers, so I must have my entire policy in writing.

To receive a refund of the purchase price and cost of shipment from me to you, these conditions must be met:
Saddlepad must arrive here clean and undamaged.
Saddlepad must be shipped *USPS Priority by you no less than 15 days from arrival as indicated by USPS tracking.
Saddlepad must not arrive postage due.
* International orders that cannot be shipped USPS must be shipped with insurance

Partial refunds:
A partial refund is only issued in the case of multiple orders when not all the saddlepads in that order are returned. The shipping cost returned will be the lowest additional cost of adding each pad to your order.
Example: If it costs $18.00 to ship one pad, $5.00 more to ship two pads for a total cost of $23.00 and one pad is returned, you will receive a shipping refund of $5.00.

Purchase costs cannot be partially refunded. Its all or nothing.

Once the saddle pad has been shipped, it is out of my control. If tracking shows that the pad was delivered to you at the provided address, refunds cannot be issued. You are responsible for following up with the Post Office or your local postal service using the insurance and tracking information I provide to you through Etsy communications.

USPS Priority Mail
Biodegradable mailers save the planet and save shipping costs.

Every 2nd pad in the same mailer is half price.
Every 3rd pad in the same mailer is free.
Every 4th pad starts a new mailer at full shipping cost.
Etsy isn't programmed for this oddness so you have to pay the invoice and I will refund your account.

Issuing refunds for shipping costs is easier than writing the policy about it, believe you me.

TIME: I ship ASAPractical. The post office is far, very far, it might take a couple-few days, it might take a couple-few hours.

This GDPR Privacy Policy is for the European Union and describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Cara Drouin, am the data controller of your personal information. If you have any questions or concerns, you may contact me at caradrouin [!at] sbcglobal.net. Alternately, you may mail me at:
Cara Drouin 13225 Kincaid Road, Mt Hamilton, CA 95140 U.S.A.