Anonymous on Dec 29, 2011
I did not receive the art that I ordered from LauraTrager. It's been over a month since the date that I ordered it, and I live in the same state as her, so there is really no excuse for this to have occured. I'm extremely disappointed.
Accepted payment methods
If a custom order is placed, work will not commence until payment is received.
Processing typically takes 2-3 days, but may take up to 5 business days prior to shipping.
Please allow 4-6 days for USPS ground shipping. International orders will take quite a bit longer, possibly around 2-weeks. If you would like your order expedited or insured please convo me to inquire about pricing.
All prints will be lovingly packed in archival photo sleeves and shipped in a sturdy photo mailer.
I will contact you when I ship the items, and would appreciate it if you would contact me in return when the items arrive.
Refunds and Exchanges
If there is any way I may be able to remedy the situation, please communicate this to me and I will be glad to accommodate when possible.
Custom orders are non-refundable.
Additional policies and FAQs
All works appearing in my shop have been created by me, and I retain full copyright. Images may not be reproduced or sold without my permission.
Papers used: Epson Professional, Hahnemule, Canson, Moab and Red River.
Please note that the prints are archival, but the lifelong guarantee assumes that the work is professionally displayed behind glass, with an acid-free mat, and not placed in direct, daily sunlight. Please keep work in its included archival sleeve until framed :)
Custom orders typically involve additional production costs.
*The multi-print discount of 10% will not be applied in the event of already reduced prices due to a store-wide sale*
Please note that a loss of quality and color naturally occur on a computer screen. Variations between what you see on the screen, and what prints, is common. I do my absolute best to match the screen color and contrast to the actual printed images.
I only provide an image of one print size for each listing. The proportions and cropping will inevitably be different if an alternate size is requested (if a 5x7 is shown, and an 8x10 is ordered, the cropping and proportions will be different, for instance).