LauraWalkerJewellery

I want you to be happy with your purchase from me, if however for some reason you would like to return an item, you will have 30 days from date of order to do so.

Returns (not including custom orders)
The item must be in the same unworn condition that you received it. It must also be in the original packaging. Earrings can not be returned due to hygiene reasons.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.

A credit will automatically be applied to your credit/debit card or Paypal account, within 10 days.

Return of custom orders
Custom orders cannot be returned unless the actual product is faulty. A photo of your custom piece will be sent to you prior to dispatch. Once your custom order has been agreed and paid for, it will be too late to make changes to product design etc.

Returns address

To return your item, you should post it to: Laura Walker Jewellery, 1 Impasse de la Margelle, Périgné, 79170, France.

Exchanges (not including custom orders)

If you wish to exchange an item, please send an email to info [!at] laurawalkerjewellery.co.uk and send your item, including original packaging to the above address. Your new item will incur postage charges.

Faulty items
I do strive for perfection with every piece of jewellery, however if an error has been made on my part, then a full refund, including postage costs will be issued.

Guarantee
I guarantee items 21 days from date of purchase. Items that have been damaged through normal wear and tear by yourself, scratches etc cannot be replaced.

You will have the option of paying by credit/debit card, Paypal or I will accept a cheque. However please note if paying by cheque jewellery will not be dispatched until funds have cleared in my account.

I aim to dispatch general items within 1-3 working days.
Custom items can possibly take up to 5 days to dispatch.

Items are sent by the French postal service 'La Poste'.

Items within France will be sent either 'Lettre Suivie' or 'Colissimo '. After your item has been dispatched I will send you your tracking reference.

Items sent 'Lettre Suivie' have an estimated delivery of 2-3 days. Please note this is not a guaranteed timescale and can often take longer. Please select 'Colissimo' if requiring your item to be delivered within 48 hours.

Items sent to other countries within the EU will be sent recorded delivery, please allow up to 5 working days for delivery.

Countries outside of the EU please allow a minimum of 7 working days.

LAURA WALKER JEWELLERY CANNOT BE HELD RESPONSIBLE FOR LATE DELIVERY OR LOSS OF YOUR ITEM BY THE POSTAL SERVICE. IF LOSS DOES OCCUR YOU WILL BE REIMBURSED IN FULL.

Your item will be sent to the delivery address that you have stated when purchasing the item. Laura Walker Jewellery will not be held responsible if an item is not delivered or delivered to an incorrect address, if this is due to a customer inputting a false address.

Additional things to note with hand stamping;

Stamped characters may not be in a totally uniform matter, this really only adds to the charm of the piece.

Depth of characters may differ and is also part of the charm of a hand stamped piece of jewellery.

Spacing between words may differ.

Items purchased may vary slightly to those photographed as each item is unique.

Stamping can often leave an imprint on the back of your piece of jewellery. This is not a flaw but is simply the metal displacing when stamped.

Aluminium is a very light weight metal but extremely strong. It will scratch if care is not taken.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
* as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
* Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
* Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Laura Walker am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] laurawalkerjewellery.co.uk
Alternately, you may mail me at:
Laura Walker, 1 Impasse de la Margelle, 79170, Périgné