LavenderCottage

Handmade Sterling Silver Artisan Jewelry

Greeneville, Tennessee | 8951 Sales

LavenderCottage

Handmade Sterling Silver Artisan Jewelry

Greeneville, Tennessee 8951 Sales On Etsy since 2008

5 out of 5 stars
(2870)

LavenderCottage is taking a short break

Loading

Note from shop owner Lavender Cottage is taking time out to catch up on orders! Santa's elves and I are working hard to finish everyone's special piece in time for Christmas. I am still answering convos and emails, so do not hesitate to contact me if you have a question about your order! Many thanks and Happy Holidays to all my wonderful customers!

Note from shop owner

Last updated on Nov 23, 2018

Lavender Cottage is taking time out to catch up on orders! Santa's elves and I are working hard to finish everyone's special piece in time for Christmas. I am still answering convos and emails, so do not hesitate to contact me if you have a question about your order! Many thanks and Happy Holidays to all my wonderful customers!

Cheryl Van Dyck

Contact shop owner

Cheryl Van Dyck

Reviews

Average item review
5 out of 5 stars
(2870)
See reviews that mention:
quality 336 shipping 238 customer service 376
View all 2870 reviews

Updates

The Silver Queen - new solid sterling wide band bee ring!
New in shop - Every day sterling silver cuff set with a lovely misty blue chalcedony.
I lived in Arizona during high school, and was crazy about horses. I finally started riding again last year, and am starting a cowgirl and horse jewelry collection! I ride both English and Western, so will have both in my collection as well.
View all 10 updates

About

A little metalsmith shop in a 1935 cottage....

I've had an an eclectic career path ranging from innkeeper/chef to freight pilot to computer programmer, but creating jewelry has been a passion and a constant that kept the rest of my life in perspective. I'm delighted to be able to do it full time now, and feel like it is what I was always meant to do.

Even though my metalsmithing studio is in the basement, my bench is in front of a window overlooking my beloved rugosa rose surrounded by lavender. This year there is a pair of cardinals raising a family in the rose bush, too. (Yep, it's a very large rose bush!)

I must admit I’m a messy creator. When I have an idea, I start putting parts together and shaping metal, but often don’t have time to finish it right then. This means I have quite a collection of little boxes filled with “works in progress” all over my bench. I can’t bring myself to put them away, because I have to doodle with them when the creative urge hits – often while I’m waiting for something in the pickle pot, or when I need to give my hands a break from stone setting or hammering.

Making my jewelry is truly a labor of love, and I enjoy the process as much as the end result. Almost all of my pieces are made from scratch from raw sheet and wire. I still polish by hand, too - I love the soft shine this produces, as well as the ability to highlight details. I am inspired by the colors, shapes and living creatures that I see in my daily walks through my garden, so most of my work has a natural, organic look.

One of the best parts of my job is the wonderful customers I meet. My pieces are meant to be worn, and they will last a lifetime. It is always a joy to create something with special meaning that will be treasured for years to come!

Around the web

Shop members

  • Cheryl Van Dyck

    Owner

    I've always had a passion for jewelry, especially rings. After learning to fuse silver in a distance learning class almost a decade ago, I have been using hammer and torch to bring metal alive!

  • Stevie the Parrot

    Chief Beverage Inspector

    Stevie is in charge of the office, and most especially the ice water quality!

Shop policies

Last updated on June 9, 2018
Thank you so much for your interest in Lavender Cottage handcrafted jewelry! I want you to be thrilled with the jewelry you receive, and I will do whatever I can to make sure that happens.

Lavender Cottage jewelry is fabricated completely by hand from sterling silver sheet and wire when you place your order. I am a one-woman business, and I do a lot of custom work, which affects my production time. I usually work 6 days per week, but I do promise my family some of my time on that 7th day!! During most of the year, normal production time is approximately 3 to 4 weeks, depending on what you have ordered. THIS TIME IS AN ESTIMATE, AND MAY BE LONGER, ACCORDING TO MY WORKLOAD, ESPECIALLY DURING THE HOLIDAY SEASON AND OTHER BUSY TIMES OF YEAR, SUCH AS MOTHER'S DAY.

PLEASE BE SURE TO CHECK WITH ME IF YOU NEED YOUR PURCHASE TO ARRIVE BY A CERTAIN DATE. IT IS USUALLY POSSIBLE TO SCHEDULE IN EARLIER DEADLINES WHEN NEEDED. (Just be sure to let me know so I can schedule it in).


**************************************
Length of travel time AFTER MAILING for US addresses for 1st Class is usually between 3 and 7 BUSINESS DAYS, and Priority Mail is usually between 2 and 3 BUSINESS DAYS. These times are not guaranteed. The only postal product with a money back guarantee of delivery time is Priority Mail Express, which has a guarantee of 1 or 2 BUSINESS DAYS.

***************************************

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Your happiness with your items is my main concern. I take great care to create high quality, sturdy jewelry, and stand behind it 100%. If you do receive a piece that has a problem, please return the item in its original condition within 7 days of receipt and I'll happily change/fix the item, or issue shop credit. Cash refunds are not normally accepted unless there is an unfixable defect in workmanship. You are responsible for return shipping unless there is a defect in workmanship.

There is never a charge for repairs due to a defect. Customized changes are subject to charges for materials/labor. You pay to ship the item back to me, and I will pay to ship the item back to you.

If your piece ever breaks, even under unusual circumstances exceeding normal wear, I will usually be able to fix it at no charge if you return all the pieces. You pay to ship the item back to me, and I pay to ship the item back to you.
Payment
I accept major Credit Cards through Etsy Direct Checkout, as well as Etsy Gift Cards, and payment through PayPal.

I also make payment plans for larger purchases if needed, just ask!
Shipping
Lavender Cottage Jewelry pieces are MADE TO ORDER, and processing time will vary.
Please be sure to read all of the information on my production time in the shop policy section!

All items are carefully packed, suitable for gift giving, and shipped via 1st Class Mail or Priority Mail, depending on the shipping type you select.

INTERNATIONAL SHIPPING: I am happy to ship to most countries, but please understand that international shipping can take anywhere from 10 days to 5 weeks or longer if delayed in customs. Once a package is shipped, I do not have any control over what happens to it, or how long it takes to arrive. Most of the time, tracking is available, but not all countries provide tracking.

I guarantee packages going to most countries, but some countries are not eligible for insurance. I will usually replace an item (if it can be remade) if it does not arrive after 5 weeks, and cannot be located in the system via tracking information. Please do not hesitate to contact me if you have not received your international package after 5 weeks. NOTE: I do not send cash refunds for lost packages - I send a replacement item or issue shop credit.

***Please note that some countries may have also have additional taxes and import duties, which you may be responsible for. ***
Additional policies and FAQs
CUSTOM ORDERS
I am happy to accept custom orders upon request. Fabrication time for custom orders depends upon the individual order.

COPYRIGHT NOTICE

All jewelry designs and jewelry piece photographs in this shop are © 2007-2018 by Cheryl Van Dyck All Rights Reserved. Do not use photographs or designs without express written permission of Cheryl Van Dyck.


LAVENDER COTTAGE PRIVACY POLICY:

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:
a) as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
b) when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
c) if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
d) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
a) Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
b) Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
c) Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
d) Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Your personal information gathered to process and fulfill your order is never stored or processed outside of Etsy other than to create postal shipping labels. Your information is NEVER used for any marketing or email list.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
a) Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
b) Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
c) Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
d) Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Cheryl Van Dyck, am the data controller of your personal information. If you have any questions or concerns, you may contact me at cheryl [!at] lavendercottageoriginals.com