All the items of this shop are carefully handmade by me, in my smoke free and pet free design studio.
I work directly with CRYSTALLIZED - Swarovski elements supplier. This is a warranty of quality.
If you need an answer to any question about buying on Etsy, the link below will help you:
Feel free to contact me for any question, via Convo or e-mail: leelaabalorios [!at] gmail.com
Purchasing any item from my shop implies that you have read and accepted the Terms and Conditions stablished in these policies: Payment Policy, Shipping Policy, Refund Policy and Additional Information.
Accepted payment methods
Returns and exchanges
Exchanges and refunds will be made within 7 days after the buyer has received the parcel. In case that the buyer couldn´t provide a document that justifies the day of arrival of the parcel, they will be made within 31 days, counting from the day of shipping.
All my items are shipped using Registered Mail by default. If the parcel is lost or damaged, a replacement will be shipped to the buyer.
A proof of the damages caused on items by the Postal Service could be required by the seller, in order to fill a complaint against the Postal Service (pictures, details, etc.).
For International parcels, the item/s will be considered lost if after two months it hasn´t arrived to its destination. If there is a special contingency (like a security measure) in the destination country, these time limits can be extended, depending on the circumstances.
I will refund your money (less shipping fees) upon return of the item in new condition.
The buyer is responsible for the shipping cost of returned items.
Any attemp to deceive or to hide the truth to commit a fraud will be reported to the relevant authorities and the buyer will automatically lose the right to demand any replacement or refund.
If the purchaser chooses Non Registered Mail as shipping method, the package won´t be able to be tracked and the expected delivery time could be longer.
Payment is to be made within 3 days of your purchase.
Payment is expected upon purchase.
In the event of non-payment:
-I will contact the purchaser three times within 3 days, using both the Etsy Convo system as well as the customer e-mail supplied. Non-response and non-payment will result in cancellation of the sale and re-listing of the item.
Your order will be shipped in 2-3 days (work days).
I will only ship the item/items you have purchased to the address you have written in PayPal.
Your order will be sent using the “Registered Mail “ service from “Correos España”, which requires your signature and allows you to track your order via “Correos España” website.
Please, contact me if you want any other shipping option.
Spain: 3-5 days
Rest of Europe: 6-9 days
United States: 9-15 days
Australia: 9-15 days
❧❧❧❧❧❧Express Registered Mail❧❧❧❧❧❧❧
Everywhere Else:$15 (7-9 days delivery)
❧❧❧❧❧❧❧EMS Postal Express❧❧❧❧❧❧❧❧❧
Between $30-$40, depending on the country. (5 days delivery)
Additional policies and FAQs
I will leave feedback after your order has been arrived and the transaction has been completed and resolved.
Please, contact me before a bad feedback if you have a problem.
Custom orders are welcome! Just contact me or go to the Request Custom option in the shop.
Gift Certificates are valid only in my Etsy shop and are only redeemable here.
Each gift certificate will have a unique secret code.
> How to redeem a Gift Certificate from my shop?
Go to my Etsy shop and select the items you would like to buy with this fine gift certificate. Click the green Checkout button. In the "message to seller" section, please type in the code. I will send you a convo to confirm your order.
> How will the redeemer receive the Gift Certificate?
By default, I will send the redeemer a PDF via e-mail with the certificate and its unique code. It will be a printable version. No shipping costs.
If the buyer prefers a printed card, I can mail the buyer a printed certificate beautifully packaged and ready to give or I can mail the printed certificate directly to the recipient. This option will have the following shipping costs: 2$ (European Union) and 3$ (United States, Canada, Australia and the rest of the world).
Please, let me know your preference in the message to seller box at checkout.
> What if a redeemer wants to buy for an amount larger than the gift certificate or for less?
Amounts larger than the gift certificate will be billed (revised invoice via PayPal) for the amount over the certificate.
Amounts smaller than the gift certificate, a credit will remain for a future purchase.
> Important information:
These gift certificates do not expire and are not redeemable for cash.
There are no refunds or returns on gift certificates.
These gift certificates are non-transferable.
More info here: http://www.etsy.com/storque/how-to/wednesday-workshop-wrap-up-gift-certificates-in-your-shop-863/
Do you have any other question not answered here? Contact me, via Convo or e-mail and I will answer.