LegendaryLetters

Legendary Letters

Fairfield, California
|
| 20,298 Sales | 5 out of 5 stars 5 out of 5 stars

LegendaryLetters is a Star Seller!

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Has a history of shipping on time with tracking.

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Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

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Last updated on Nov 15, 2022

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Items

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Stacy Rose

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Stacy Rose

Reviews

Average item review
5 out of 5 stars
(5722)
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About LegendaryLetters

Sales 20,298
On Etsy since 2009

Shop policies

Last updated on May 19, 2022
Our processing time is usually 1-3 weeks for paper items and 2-3 weeks for 3d items, large orders, and invitations. Then, delivery can take up to 2 weeks in the USA and 6 weeks for international orders.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Payment

We accept credit cards, Etsy gift cards, and PayPal.

Shipping

Shipping can take up to 2 weeks within the USA and 6 weeks for international mail. If you would like Priority or Express mail, please upgrade in the check out options. Please note that we can not be responsible for loss or damage that occurs in transit. If you would like to insure your purchase you may also add it in the upgrades section. We can replace lost or damaged items at a reduced rate of 50% off the original price if insurance is not purchased.

Orders that are lost or returned to us because the shipping info that the buyer entered was incomplete or incorrect, will be charged for reshipping. International orders that are returned because recipient didn't pick up or claim will also be charged for reshipping. For customers outside the USA, please note that additional import fees may be due upon delivery. The recipient will be responsible for these fees. Therefore if it is a gift, you should have it sent to yourself first so the gift recipient doesn't have to pay. (Note that we have to include a packing slip with VAT or GST information for some countries and it will show buyer's name and prices.) Please do not ask us to mark your merchandise as "gift" on the customs form or to put in different values than actual prices.

Additional policies and FAQs

Errors on an item will be replaced with a corrected version. Typos that are on the Etsy order, convos, or any personalization forms submitted by the buyer will be charged a 50% reprint fee. Please proofread your answers before submitting.

Each item is custom made and may vary slightly from images posted on the site. We may need to take creative license with the positioning of personalized text and other attributes of our items so that they look their best. Note that any foul or hurtful language will be edited out as all our items must be PG rated.

We reserve the right to refuse service to anyone for any, or no, reason whatsoever. We have a zero tolerance policy for incivility. If we receive any communications containing harassing, threatening, bullying, belittling, or profane language we will immediately cease all interaction.

Privacy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Legendary Letters on Etsy (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Ecwid and Woocommerce shopping carts to power our online store and Jotform for our personalization forms. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at legendaryltrs [!at] gmail.com or by mail using the details provided below:
707 Kentucky Street, Fairfield, CA, 94533, United States
See this Seller Handbook article for a sample privacy policy you can customize for your shop.

More information

Last updated on May 18, 2022

Frequently asked questions

Do I fill out the personalization first or purchase first?

It works best if you fill out the personalization form for the item you wish to purchase first. When you click submit, it will automatically send a copy to your email. Then you may add the item to your bag and check out. However, if you’ve paid first, it’s perfectly fine to submit the personalization form afterwards. We will send you an email if we have any questions.

What if I need to change some information?

For most items we MUST use the official order form that was submitted. If you need to make corrections, you should immediately email us so that we can edit the form for you before it goes to print. Please do not submit more than 1 form per recipient as we can not be held responsible if the one we choose isn’t the one you wanted. Please be very careful when filling out the forms and recheck your answers before submitting. If we have already printed, you will be charged a reprint fee of 50%. Please be sure that you get an email back from us saying that we made the change(s).

Is English the only language your items are available in?

No, if you would like a letter is a different language, you may email us after ordering to request that. Then what we will do is use Google translate to put it into the language you want, and we will email that text to you for you to approve or make changes. Once you approve it, we will print on our stationery. We do have the wizarding acceptance letters already translated into French and Spanish, but we would still email you the final text before printing to make sure it is just the way you’d like it.

Are you able to use non-English special characters with your fonts?

Unfortunately, most of the fonts we use for our items do not have the special characters used in many languages such as accent marks, tildes, cedillas, etc. We apologize for the inconvenience and promise to use them whenever possible, but we may need to use a different font than the ones shown in our photos. If you absolutely want the fonts shown, please leave off the special characters when filling out the form. The recipient can always add them in by hand later with a pen of the same color as the ink.

It seems like my order has been in transit a long time. Is it lost?

For US orders, your item should arrive within 2 weeks after you receive the notice that it has shipped. For orders outside the USA, it can take up to 6 weeks. If you have not received it within these time frames, please contact us so we can have USPS create a trace.

Is my order protected against damage or loss?

Note that we are not responsible for theft, loss, or damage in transit caused by the delivery carrier. Even though this is very rare, we recommend adding insurance in the shipping upgrades at checkout. If customers select Priority or Express mail upgrades, insurance is already included.