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Shop policies

Last updated on November 11, 2011

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
Refunds are accepted if the item is not as described in the listing or if there is a defect somewhere
If an item arrives to you damaged, PLEASE contact me immediately so we can work out how to proceed. I can't be responsible if postal workers jump up and down on packages - - but neither should you, so we will work together to figure out how to redress the issue.
Payment is due at time of sale. I only accept Paypal

All taxes, customs, duties and fees charged for international orders are the responsibility of the buyer.
I aim to post the day after I receive your payment ( lucky the post office is just around the corner). I live in Australia and all international parcels are sent airmail they take between 5 and 10 working days. If you live in Australia you should have it within 3 days.

International items are shipped Airmail but insurance and tracking are *not* covered in that price. If you want insurance, please let me know and I will send out an invoice reflecting that shipping upgrade.

Additional policies and FAQs
All my work comes from a smoke and pet free home.
If you have wholesale enquiries please contact me to discuss pricing breaks and terms. Thank you so much for supporting Hand Made