LeLuni

Adorable Clocks & Monogranimals for Kids and Nurseries

Greenville, South Carolina

LeLuni is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

LeLuni is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on November 25, 2012
We love what we do and hope that you can tell!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
***Returns/Refunds***

We at LeLuni take great pride in the quality of our products.

If our products fail to meet your expectations, we'll be happy to accept returns as long as they are within 30 days of the date of purchase. Returned items must be unused and have all parts intact, ideally in its original packaging. Please make sure to carefully package the item for return. If the item comes back broken we will be unable to process your refund. Please be advised that shipping costs are not refundable.

Please provide the following information when contacting us about Returns:
- date of purchase
- your Etsy screen name
- paypal email address


***Damages or Defects***

We ask customers to immediately inspect the items delivered. If any damages or defects are found, LeLuni will replace or repair the items without any additional cost to the customer. The damage or defect claim must be made within 5 business days of delivery of the item.


***Clock Motor Warranty***

The warranty on clock motors is one year from the date of purchase. The customer has the option to replace the non-functioning motor by themselves, or have LeLuni do the actual repair. If the customer does the repair, LeLuni will send the free replacement clock motor. If we do the repair, the customer will be responsible for the item shipping to LeLuni and we will refund the freight charge. We will then repair the clock and ship it back to you.
Payment
Currently accepting Credit Cards (through Etsy Direct Check-Out), Paypal, Check, or Money Order. Tax will be applied for South Carolina residents.
Shipping
Please contact us directly for International Shipping quotes.

All items are made to order. Allow 7-10 business days to make your clock and process your shipment.

If you need to have your order sent by a specific date, please email or convo us and let us know so we can prioritize our orders.

You may also contact us anytime to obtain the status of your order. Please check your "Purchases" link to see if your order has been shipped. It is updated on the day that the package is sent.
Additional policies and FAQs
Need a custom design?

Trying to match a specific color?

We look forward to working with you on custom projects.