TheSilverFamily

Welcome to our Etsy shop!

17 Sales

TheSilverFamily

Welcome to our Etsy shop!

17 Sales On Etsy since 2012

5 out of 5 stars
(3)

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The Silver Family

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The Silver Family

Shop policies

Last updated on February 28, 2017
TOP QUALITY PRODUCTS.

We've just a limited quantity.
One of a kind items or pre-serie items.
Sample stock and prototype pieces.
Photo shooting samples or devolping samples

All pieces are in sterling silver. No other materials at all.
The bracelet comes in a fine black pouche like in picture.

All sterling silver, nickel free components.

Thank you for taking the time to view our shop policies. If you have any questions, feel free to contact us through Etsy.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
We accept payment via Paypal. You can use any major credit card through Paypal.
Shipping
Orders are fulfilled as they are placed, usually within 1-2 BUSINESS days (NOT counting weekends or legal holidays)

Orders will not be processed until payment has been received. Unpaid orders will be canceled and relisted after 3 days time

We do NOT process ANY orders over the weekend.

Customized orders take longer.
We must realize the casting, the engraving etc.etc. For this reason we ask you a few days of patience.
To reassure you, we will keep you up to date on development and production of your jewelry pieces.
We will send you a picture of sketch,raw metal and the finished piece, before proceeding with the shipment.

Customers are responsible for all VAT, import fees and taxes imposed by their country.

Please let us know if there is a rush on the order.
We can ship priority or Fed Ex if requested, but it is an extra cost.
If insurance is needed and it is not stated on the item please ask.

We use to ship with regular mail service.
Proof of shipping is always able to be proven by The Silver Family. Our receipts are used to verify that your package was shipped, on what day, to what zip code, with cost and services purchased.

We use to check all items before they leave our lab and everything is packed with the most reasonable & protective methods (box, bubble, tissue) to ensure it arrives as beautifully as it was shipped.

PHOTOS ARE TAKEN TO SHOW DETAILS OF WHAT YOU ARE PURCHASING not to show correct size. Please note size measurements.
Refunds and Exchanges
If any piece arrives broken ,you don't like it or it dissapoints you,we'll be happy to change it for another one or refund money once we receive it back.

Shipping payment are non refundable

Returns policy
If you are unhappy with any item that you have purchased, you may return it to us within 14 days of receipt.

We don't accept returns on any sale items, special orders or custom orders.

Items must be returned with their original packaging in perfect condition.

To return or exchange an item, please contact us to request a return authorization (RA) number.
Items cannot be accepted for return without an RA number.

Please make sure to write the RA number on the package to ensure the delivery is accepted. For your protection please insure the package for the full purchase amount. We're not responsible for items damaged or lost in transit.

Credits are refunded upon receipt of the item via the original method of purchase. Typically, refunds are reflected on your statements within 3-5 business days. Refunded credits do not include shipping costs. You will be notified via email once the return is processed.
Additional policies and FAQs
For customized orders we will follow you step by step in the creation of your jewelry.
We will make a sketch and we will send you a pic and wait for your comments to make changements before the final realization.

If you are having difficulty placing an order or have questions, please contact us.

Inquiries via email are addressed within 24 hours or during the next business day.

Jewelry Care
We recommend that you store your pieces in the satin pouch provided with your order.
Proper storage helps to prevent scratching of stones and metal.
It is best to keep products away from extreme heat or moisture.
We recommend applying perfume or other sprayed substances before putting on your jewelry.
Jewelry should be removed prior to showering.
Sterling silver jewelry will tarnish through time and wear.
To polish, use soft polishing cloth and gently rub cloth to jewelry.
Alternatively, jewelry can be cleaned using toothpaste applied with the finger tips or with a soft cloth.